Smallpdf Reviews in September 2026: User Ratings, Pros & Cons

Very good service

Like a few people here, I had signed up for the trial and then neglected to cancel before it ended. I had also - stupidly - signed up for the annual sub, and my card was charged the £81. Silly me saw a pending transaction on my credit card and thought it was an expected refund (sigh). I threw myself on the mercy of customer services and they - in particular, Michelle - were brilliant and agreed to refund the annual fee as a gesture. I'm so grateful, I only needed the facility for a single ...

It's unique service for a quick…

It's unique service for a quick creation and signing any documents without copying. I made all docs in 2 mins and I didn't need to go out and sign it. Thanks indeed.

A great company with a human kindness

I signed up for a free week trial after a quick google search and found that this tool was perfect for a few small amends I needed to make to a pdf file. Typically, I then forgot I had signed up and a week later, the annual fee was taken from my credit card… eek! I contacted the support team who were really kind and after a quick conversation over email, they were generous enough to offer me a refund of the annual fee. Acts of human decency and kindness like this go a long way and I’m so ...

Very fast and friendly!

Date of experience: February 23, 2024

Quick response

Quick response. Friendly, Clear, concise, helpful.

Customer experience was excellent

Customer experience was excellent. They’re quick to respond and resolve issues

I would say best app that I came across…

I would say best app that I came across with other apps. Also the support guys are very fast and supportive for all kind of queries. Thank you.

I was in a situation where I did not…

I was in a situation where I did not have funds to pay for the premium. It went off my account. They immediately help me to get a refund and cancel my subscription. Thank you for that, much appreciated

After the first free subscription

After the first free subscription, I was unable to cancel and was automatically charged a fee. I emailed SmallPDF to request a refund for subscription cancellation. I received a reply email right away and said they would give me a refund. Although it was my responsibility to agree to automatic payment, I was grateful that they refunded me right away, and I had greater trust in SmallPDF. Thank you very much. Thank you michelle! ...

Amazing customer service

Thier customer service is amazing! One of the best around, truly!