Smallpdf Reviews in September 2026: User Ratings, Pros & Cons

Great customer service from Shannen

Date of experience: April 02, 2024

Very helpful customer support

Very helpful customer support, and a really excellent product. I have needed to shrink PDFs fast, and this site has given me the best results.

Great customer service experience.

Great customer service experience.

ez to do what you need and without…

ez to do what you need and without annoying reminders

Great customer service

I had a great experience with Venus, a customer service agent. Venus was friendly, professional and responded to my emails promptly. The customer service agents are essentially the face of any business, as they are the people who customers come into contact with. It’s great to see SmallPDF hiring personable agents to represent their company.

Thank you shannen

Shannen is so kind to customer She helps me when i was in hardship Thanks for shannen

I paid for the wrong service package…

I paid for the wrong service package and thought I would lose all the money. But luckily support helped me get a refund. Besides, they responded to my emails very quickly.

Support Team

I recently had the pleasure of interacting with the support team for a refund issue, and I must say, their service was exceptional. Not only did they handle my request with the utmost professionalism, but they also ensured that the process was smooth and hassle-free. Their prompt responses and attention to detail made a significant difference. The team's dedication to customer satisfaction is commendable, and I am thoroughly impressed by their efficiency. Highly recommended for anyone in ...

Super responsive support team

The support team are super quick to respond and very attentive. I worked with Shannen who helped me fix a situation with complete care and understanding. I would highly recommend the product if only for the amazing team that backs them!

Product and support are A+

Works great and their support is wonderful!