Smallpdf Reviews in May 2025: User Ratings, Pros & Cons

Thank you

Very intuitive UX, does what it says on the tin

Excellent customer service

Excellent customer service! They responded promptly and helped me to resolve my issues in an appropriate manner.

I recently contacted the customer…

I recently contacted the customer service team regarding a payment enquiry. Michelle was both quick to respond and very informative. Any issue I had was very quickly resolved. Thank you

Superb customer service…

Superb customer service…with so many automated systems it's rare today to experience outstanding service. These guys rock. The app is exceptionally good but it unfortunately it didn't resolve my problem, I emphasise it was nothing to do with their product. I forgot to cancel and they charged my card after the trial. When I emailed them they responded in seconds and immediately put things right. You can't ask for more than that.

Outstanding Customer Service!!!!

I had purchased an account with small PDF under an email that I don’t frequently use. This created confusion when the corporate billing came in. I reached out to customer service and Venus was able to resolve my issue within 24 hours. They did a phenomenal job of communicating and assisting with a favorable outcome. Kudos to the customer service team, especially Venus. Well done.

Great resource!

Great resource! Works wonderfully! Excellent quick responding customer service!

Michelle was really helpful with my…

Michelle was really helpful with my concern! Thank you!

Very helpful customer service

Very helpful customer service. They are very considerate and quick in providing support. I got a full refund after sending some emails. I do appreciate their cooperation.

Very helpful customer service

Very helpful customer service. I wanted to try the service with the free trial but forgot to cancel the subscription in time. After a few mails I got my 90 € refunded. My mails were answered within minutes.

I had a small issue with my account

I had a small issue with my account, I was put in touch with Michelle at SmallPDF and within minutes she was able to find the issue and resolve the case for me. Very rare to find customer support teams proactive and rapid! Thanks!