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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 191-200 out of 1077
SV
Scott Voth
05/20/20
Very knowledgeable and professional
Date of experience: May 21, 2020
MT
Marc Turner
05/20/20
Clean and done
Clean and done, site back up! You rock!
EZ
Emiliano Zubieta
05/20/20
Great service!
Date of experience: May 21, 2020
P
Phillip
05/20/20
Cleanup Website of malware/viruses
SiteLock did what they said they would do and that was clean and remove malware and viruses from our website. They were easy to work with and we are back up and running.Thanks and God bless!!
LL
Leo Lopez
05/20/20
Great support and they helped me…
Great support and they helped me through the entire process. I was so lost without them and site lock came to the rescue. Thank you for giving me back my peace of mind.
BB
Ben B
05/20/20
Great tech support
Helpful techs, fast service. Takes the headache out of securing our website
KB
Kyoko Baden
05/19/20
The representative was Very nice and…I
The representative was Very nice and knowledgeable. Thank you for the help always.
RM
Ron Mancil
05/18/20
Super as always.
Date of experience: May 19, 2020
NC
NIMS Corporate
05/18/20
I feel more confident with Sitelock
I feel more confident expanding my business online with the protection provided by Sitelock
D
DenverMike
05/17/20
My wait time was just a few minutes
My wait time was just a few minutes, and the service I got was from a knowledgeable representative who found the problem quickly.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
