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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 181-190 out of 1077
B
Brent
05/31/20
thanks for all the help!
Date of experience: June 01, 2020
K
Karen
05/29/20
Always helpful
Date of experience: May 30, 2020
RH
Rachel Harvilla
05/26/20
Very helpful with fixing problems and…
Very helpful with fixing problems and representatives have been explaining things through the process. They are understanding of concerns and circumstances.
T
Timothy
05/26/20
did not like to work with them
did not like to work with them, everytime you need to get something else , some additional cost and the sales just want to sell regardless of your needs, truly a commission based model there. totaL WASTE OF TIME AND MONEY
LC
Lilly Craft 89
05/25/20
Very easy setup and really good price
Date of experience: May 26, 2020
RH
Ryan Hogue
05/25/20
Sitelock is a scam
Date of experience: May 26, 2020
CE
Charles Engle
05/24/20
Configure Sitelcok SSL to use my HostGator Fee SSL certificate.
After working almost a week and talking with Sitelock and HostGator support, I still was not able to upload my SSL certificate to Sitelock. After reaching out to Sitelock Tech support once again today, I got help from "Thompson". He was very thorough and totally resolved my issues and provided an email with instructions for updating SSL certificates in the future. As it turns out, the instructions show how to merge the certificate from my host with extra code from the SSL provider using ...
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D
Don
05/21/20
These guys have been helping me clean…
These guys have been helping me clean up a mess some hacker made on my domain, and protecting against it happening again. Guess I should have had them helping protect before this mess happened :( They've been great to work with.
AB
Apollo Boube
05/21/20
Keep up the good work
You were able to remove all malware and secure even further my site. Keep up the good work.
GV
Greg Van Arsdale
05/21/20
I've been getting viruses even though I…
I've been getting viruses even though I have SiteLock on my web page.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
