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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 201-210 out of 1077
JS
Jessica Shely
05/17/20
SiteLokck came through for me …
SiteLokck came through for me in the clutch. They will continue to get my business.
BC
Blueberry Consulting Mauritius
05/17/20
WHO IS LYING
WHO IS LYING? All my sites and emails went down since 13 May 2020. Hosting is Bluehost (the worst ever, please stay away) and they informed due to malware. Bluehost suggested sitelock to clean malware which i did. Got an email from sitelock that everything is cleaned. Bluehost saying still got malware and suspended my account. Imagine the hassle i am going through with my clients, all their sites and emails are down and bluehost is sending the ball to sitelock and sitelock is not ...
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MD
Marilyn Dunkle
05/16/20
Very helpful and resolved my problem as…
Very helpful and resolved my problem as quickly as was possible.
ST
Spayk T International ltd
05/13/20
It was officiant
It was fast, officiant and profession.
B
Bob
05/13/20
Case: 960560
I actually talked to a real person who was very good at what he did. He stayed with me to walk through and understand the problem with my website, outlined the steps he recommended to locate and remove the problem, performed those steps, and fixed my website. Earlier in the day, I received an email from SiteLock Support telling me my website had been cleaned and the problem had been resolved. That email was not correct. I called the phone number on that email and talked to the SiteLock ...
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AM
Aaron Marcus
05/13/20
Good people
Good people, good analysis, good reviews. My only concern is that SIteLock seemed not to alert me to a few problems during the past few weeks and that some new software was added to SiteLock, but I was not reminded to start up these improvements.
DN
derelict nick
05/12/20
Sitelock Rules!
I am new to owning a website and SiteLock helped me install my SSL! Now my website is secure! Awesome. Thanks Adam!
AB
Alexander Bont
05/12/20
What an awful company to work with
What an awful company to work with. When you have a problem they use aggressive sales tactics to sign you up to a long term contract. When you want to leave, they say they can not terminate your agreement until you talk to them and they will call you soon but they never call. You then go onto their help support page and the person says that they are not the right person to talk to and they can not put you through to the right person. That leaves you with your only option of canceling your ...
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AB
Alexander B
05/12/20
"What an awful company to work with"
What do you like best about SiteLock? Nothing, this company is the worst company I worked with all year. What do you dislike about SiteLock?
IO
Ivan Ossma
05/11/20
comprehensive review of my scenario…
comprehensive review of my scenario with devotion to solve my issues
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
