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SiteLock offers custom pricing plan
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 141-150 out of 1077
SR
Steaf roby
03/06/21
Scammers don't use this site
Scammers don't use this site you cant cancel subscription and they take money without any permission Don’t believe them Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers
SR
Steaf roby
03/06/21
Scammers don't use this site
Scammers don't use this site you cant cancel subscription and they take money without any permission Don’t believe them Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers
MB
Mark Bingham
03/04/21
Very poor experience
Very poor experience. Had a manual removal of malware from my site. Said only a few days, continued to give false promises and conflicting excuses for the next 6 weeks saying it takes hours a day to scan the thousands of files and itl be another week, then another week. Then finally said contact my host provider after me chasing them, did this who brought the site back up only for it to still be infected! Back to square one, then finally they sorted it after all that within 2 hours! imo, ...
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MB
Mark Bingham
03/04/21
Very poor experience
Very poor experience. Had a manual removal of malware from my site. Said only a few days, continued to give false promises and conflicting excuses for the next 6 weeks saying it takes hours a day to scan the thousands of files and itl be another week, then another week. Then finally said contact my host provider after me chasing them, did this who brought the site back up only for it to still be infected! Back to square one, then finally they sorted it after all that within 2 hours! imo, ...
Read more
M
Minelle
02/23/21
I would give this company negative…
I would give this company negative stars if I could. The only way to cancel your account is by calling and speaking to a human. I have been trying to call them for the past 3 months to cancel my account to no avail. Finally got to speak to someone and was told that I would have to pay an early termination fee. WHAT??? I was not aware that my contract auto renewed from signing up in 2019, Shady, bad business practices. Very disappointed in this company and would not recommend to ...
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M
Minelle
02/23/21
I would give this company negative…
I would give this company negative stars if I could. The only way to cancel your account is by calling and speaking to a human. I have been trying to call them for the past 3 months to cancel my account to no avail. Finally got to speak to someone and was told that I would have to pay an early termination fee. WHAT??? I was not aware that my contract auto renewed from signing up in 2019, Shady, bad business practices. Very disappointed in this company and would not recommend to ...
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AC
Ari Chazan
02/10/21
Sleazy business practices
Sleazy business practices! Stay away. I don't remember signing up and when I tried to cancel I was told I had to CALL and speak to a human. I tried to log in to my account to cancel and by agreeing to the terms of services I unwittingly committed to another 12 months and that I would have to pay early cancellation fees if I wanted to cancel. Fortunately, they did agree to wave those fees after a phone call, but man, how sleazy!
AC
Ari Chazan
02/10/21
Sleazy business practices
Sleazy business practices! Stay away. I don't remember signing up and when I tried to cancel I was told I had to CALL and speak to a human. I tried to log in to my account to cancel and by agreeing to the terms of services I unwittingly committed to another 12 months and that I would have to pay early cancellation fees if I wanted to cancel. Fortunately, they did agree to wave those fees after a phone call, but man, how sleazy!
C
Consumer
02/08/21
SiteLock is a scam site that will steal your credit card information
SiteLock is nothing more than a scam. I subscribed over a year ago, their services offered no benefit to my website. I had a virus and they urged me to clear it with their “protective services” Other than that, they were useless. I took their code off my site within two months, yet they still emailed notifications with this bogus messages: “During a recent SiteLock security scan of your website, platform vulnerabilities were detected that could jeopardize the security of your site. Please ...
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C
Consumer
02/08/21
SiteLock is a scam site that will steal your credit card information
SiteLock is nothing more than a scam. I subscribed over a year ago, their services offered no benefit to my website. I had a virus and they urged me to clear it with their “protective services” Other than that, they were useless. I took their code off my site within two months, yet they still emailed notifications with this bogus messages: “During a recent SiteLock security scan of your website, platform vulnerabilities were detected that could jeopardize the security of your site. Please ...
Read more
