SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 131-140 out of 1077
DO
David Oh
05/27/21
Don't Go With Sitelock
I too, echo what some of these people mentioned. Got Sitelock for a customer's website and it got hacked, backups got "corrupted" (I also found backups that were quite old and new ones weren't going through even though the dashboard said backups were "OK"). Called numerous times and I was only able to get a hold of their first tier representatives as they won't let you talk to their engineers and developers. Their supervisor finally gave me a call back after about 2x months of this issue to ...
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AU
Anonymous User
05/18/21
"It Doesn't Work"
What do you like best about SiteLock? There isn't anything that I like about this product. What do you dislike about SiteLock?
JC
Juan Castro
04/30/21
I'm paying $300/month And My Site Still Got Compromised
I'm paying $300/month, and the reps from Sitelock told me I needed to go up on the subscription, but when I got the service they told me this is all I was going to need. But now they have sold my private information to third party services (hindi scammers). This company acquired Sitelock recently, Abry Partners LLC, they are in charge of the company now. So basically all my sites were compromised, and now they want to talk to me so I can cancel other than that they dont pick up or ...
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JC
Juan Castro
04/30/21
I'm paying $300/month And My Site Still Got Compromised
I'm paying $300/month, and the reps from Sitelock told me I needed to go up on the subscription, but when I got the service they told me this is all I was going to need. But now they have sold my private information to third party services (hindi scammers). This company acquired Sitelock recently, Abry Partners LLC, they are in charge of the company now. So basically all my sites were compromised, and now they want to talk to me so I can cancel other than that they dont pick up or ...
Read more
JB
J Borbay
04/27/21
James Page's Excellent Work
James Page proactively contacted me in 2019, informing me he was a direct contact for anything I need. I emailed and called today, citing an issue... he got back to me right away, and was very helpful. It's rare to get such swift, competent support — so I wanted to share my appreciation for James' excellent work.
I
ines
04/20/21
holding website hostage
i recently changed the hosting on my website, purchased an "essentials" plan with the hosting plan, and immediately started getting attacks on my website. After contacting sitelock multiple times with no response, my site was suspended. This time, sitelock responded when i contacted them and informed me that the plan i had purchased did absolutely nothing- it only scans for malware, and despite the scans showing there was no malware on my website, sitelock support insisted there was( and ...
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I
ines
04/20/21
holding website hostage
i recently changed the hosting on my website, purchased an "essentials" plan with the hosting plan, and immediately started getting attacks on my website. After contacting sitelock multiple times with no response, my site was suspended. This time, sitelock responded when i contacted them and informed me that the plan i had purchased did absolutely nothing- it only scans for malware, and despite the scans showing there was no malware on my website, sitelock support insisted there was( and ...
Read more
NN
Nikola Nino Šajatović
04/09/21
THIEVES FRAUDSTERS AND SCAMMERS.
THIS ARE THE BIGGEST THIEVES AND FRAUDSTERS. SCAMMERS, THEY WILL CHARGE YOU FOR NOTHING, AND MAKE CHARGERS WITHOUT YOUR AUTHORISATION. Stay away from this garbage.
NN
Nikola Nino Šajatović
04/09/21
THIEVES FRAUDSTERS AND SCAMMERS.
THIS ARE THE BIGGEST THIEVES AND FRAUDSTERS. SCAMMERS, THEY WILL CHARGE YOU FOR NOTHING, AND MAKE CHARGERS WITHOUT YOUR AUTHORISATION. Stay away from this garbage.
RN
RAJ NARAIN
03/22/21
Please I don't what my location is not…
Please I don't what my location is not properly work with email
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].