Shortcut Reviews in June 2025: User Ratings, Pros & Cons

"I brought shortcut to my current company nearly 4 years ago and still like it."

What do you like best about Shortcut? The best part of shortcut is the intuitive UI and the easy way to have everyone collaborating in backlog management. I also like the integrations, e.g. with slack. What do you dislike about Shortcut? I wouldn't say I like that it shows up closed epics or archived teams in the ticket dropdown; this is an easy point for failure. Also we rely on the api and even years after shortcut released iterations this field is still not available thru the api. We do ...

"Great project management software"

What do you like best about Shortcut? Shortcut is easy to use and relatively easy to learn. I really like how easy it is to assign tasks to individuals and collaborate with them. I enjoy the ability to create custom workflow steps. What do you dislike about Shortcut? I wish there was a more customizable estimator for tickets. The options which are available now are more rigid and do not fit our model. We need to use comments to manually add estimations. What problems is Shortcut solving and ...

"Good, a little confusing"

What do you like best about Shortcut? How easy it is to mark different stages. What do you dislike about Shortcut? Some of the sorting features can be confusing to navigate. What problems is Shortcut solving and how is that benefiting you? I think that sometimes it is not easy to tell how to mark items. I like how I can assign topics to other members.

"After being a JIRA user for so long, I'm pleasantly surprised by Shortcut"

What do you like best about Shortcut? Shortcut is very easy to use, with an intuitive interface and comprehensive functionality that allows me to achieve the needs within my team. What do you dislike about Shortcut? I wish it were easier to prioritize tickets within a workstream What problems is Shortcut solving and how is that benefiting you? Transparency! It is very easy to get a snapshot understanding of the status and step for each ticket.

"Great onboarding, difficult to stay organized"

What do you like best about Shortcut? The ability to customize and build streams that work best for teams is great. What do you dislike about Shortcut? The server downtime is a problem as well as some of the recent updates to user experience. What problems is Shortcut solving and how is that benefiting you? Workflow within our company is streamlined

"Amazingly helpful tool to track tasks through time"

What do you like best about Shortcut? Shortcut is exceptionally intuitive to use, offering minimal friction to tracking/sharing progress. This also links to my company's github, which allows automated updates on tickets where possible, making life just that little bit easier. What do you dislike about Shortcut? Nothing thus far! Shortcut has had a robust feature set that hasn't left me wanting. What problems is Shortcut solving and how is that benefiting you? We use Shortcut as our task ...

"Shortcut - Provides all of the required functionality of a good project tracking solution."

What do you like best about Shortcut? I enjoy the easy-to-use interface the most. What do you dislike about Shortcut? I would like for improvements on the UX side of things, I find it annoying that if I accidentally click on space around a project, it reverts to the dashboard. Just give me a new window for a project I pull from the queue, please. What problems is Shortcut solving and how is that benefiting you? We are using shortcut to help track workflow. Shortcut works well. We are new ...

"Excellent & Adaptable Product!"

What do you like best about Shortcut? The ability for groups to collaborate and comment on stories and epics is incredibly valuable for my team. It helps to keep us organized, to set clear expectations and to understand how a piece of work changed as it went through the development process. What do you dislike about Shortcut? I would love the ability to create a Stories template. There are pieces of information that I want to ensure I include on every story we work on. Having a template ...

"Good for staying organized, but sometimes buggy"

What do you like best about Shortcut? The multiple filters and automatic analytics What do you dislike about Shortcut? Sometimes it can be laggy. For example, today I had issues moving around tickets. Also, sometimes my filters clear out, and I have to apply all the filters again. This can become cumbersome when you have multiple teams/projects/etc. What problems is Shortcut solving and how is that benefiting you? Staying organized at work, keeping track of tasks that I have completed or ...

"Not as good as Jira"

What do you like best about Shortcut? It took a while to get used to it, and it now serves our team's needs. Hard to say what I like best. I prefer Jira for several reasons and feel I am constantly comparing. It is ok to show a roadmap view and once you figure it out, you can navigate based on a hierarchy of Tasks -> Stories -> Epics -> Milestones. That is beneficial for planning and running sprints and stand up with the teams. I do like how when you have all your stories pointed out, the ...