7.9
Spot Score
Shopmonkey Reviews in June 2026: User Ratings, Pros & Cons
All-in-One Auto Repair Shop Management Software
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Starts from $179 / month when yearly
Shopmonkey Reviews & Ratings
Spotsaas Editor’s POV
Shopmonkey has transformed the way I manage my auto repair business. Before using it, I relied on multiple systems for estimates, invoicing, and customer communication, which often slowed down operations. With Shopmonkey, everything is centralized — from digital inspections to QuickBooks integration — making my shop far more efficient. I especially appreciate the ...Read more
Shopmonkey pros and cons
Shopmonkey provides an all-in-one platform that allows auto shops to manage estimates, work orders, payments, inventory, and customer communications from a single dashboard, reducing the need for multiple tools.
Designed for easy adoption, its clean and intuitive interface makes it accessible for both tech-savvy and non-technical staff, allowing technicians and shop managers to learn and use it quickly.
The software supports capturing photos and videos for vehicle inspections, helping shops build trust with customers by offering transparency and visual evidence of required repairs.
With digital invoices, QuickBooks integration, and contactless payment options, Shopmonkey enhances payment efficiency and provides customers with more convenient ways to pay.
While powerful for auto repair and related services, the platform is less adaptable for businesses outside the automotive repair sector.
Although user-friendly for basic tasks, mastering advanced reporting and workflow customization may require extra training for some staff.
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Showing 71-80 out of 317
AU
Anonymous User
11/14/23
"Good software"
What do you like best about Shopmonkey? The layout of the calendar is similar to Google calendar which makes training and transitioning easy. Integrates with stripe well and also QuickBooks which will make bookkeeping much more simple. Over the last 4 years we have been promised a new platform and upgraded backend but have only experienced massive slowdowns and significant price hikes which is a complete slap in the face to their original userbase who have been loyal since the beginning. ...
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ML
Mary L
11/14/23
"Valuable tool for Business!"
What do you like best about Shopmonkey? There are a lot of features I like, The calendar is super easy to navigate and set up appointments for my customer. I also like the Texting aspect and the reminder appointments. Customer Support is always there to help which is a major factor for myself. We use it daily for our shop. It was super easy to intergrate quickbook with it too.
RW
Rick W
11/14/23
"Great Product Getting Better"
What do you like best about Shopmonkey? We have been using Shopmonkey for over 3.5 years. Our customers LOVE the digital inspections and we love that it is built in. We are awaiting the release of HD 2.0 so we vcan switch over to the new platform, but all good things in time. It is not perfect but it works well for us, and their responsivness to customer input is outstanding. It is easy to use and to teach to new employees. We use it all day every day.
AU
Anonymous User
11/14/23
"Shopmonkey is very easy to use"
What do you like best about Shopmonkey? The organization of customers/vehicles and fleet management. What do you dislike about Shopmonkey?
TB
Tatyanna B
11/14/23
"Satisfactory Achieved"
What do you like best about Shopmonkey? I really like the full experience of using Shopmonkey. It was really easy to get the hang of it and learn how to use the tools, the dashboard layout is ideal because it shows everything there layed out in front of you to be able to see and organize as you wish instead of having to look up each customer / vehicle as you go. I love the fact you can create jobs as their own categories to be able to break up the jobs for ease to customers. Their customer ...
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KB
Katie B
11/14/23
"RV Repair Facility"
What do you like best about Shopmonkey? Shopmonkey's Work flow interface is clean, clear and so helpful in staying organized with many work orders and technicians in our facility. This program is leaps and bounds above our old software.
CJ
Christopher J
11/14/23
"Excellent and Easy to Use!"
What do you like best about Shopmonkey? I love that it can preload parts and labor based on labor guides as well as get diagrams and procedures. I also love that I can see recalls and carfax reports. The customer support is great as well!
RQ
Rohan Q
11/14/23
"Shopmonkey has changed our shop!"
What do you like best about Shopmonkey? Shopmonkey has been great to us! It has been great to use for cusotmer inquiring about quotes and also love the ability to text customers!
GT
Gavin T
11/14/23
"Shop Manager"
What do you like best about Shopmonkey? How easy it is to use, it is a one stop system. Tons of features that allow you to communicate with customers and techs from your desk
MN
Mike N
11/14/23
"so far so good..."
What do you like best about Shopmonkey? easy to use, web based. no issues or downtime like my previous software What do you dislike about Shopmonkey?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].