ShipMonk Reviews in September 2026: User Ratings, Pros & Cons

Austin from Shipmonk is great

Austin our Shipmonk Happiness Engineer has been a pleasure to work with. He's very attentive and knowledgeable regarding questions we have about the Shipmonk platform and protocols. In scenarios where he may not have the answer, he's quick to find it. Overall happy with the customer experience our company has received.

Joan

Joan, the person that has been assisting me is very helpful, knowledgeable and responsive. She's been so very great and nice through the entire process

"Made to feel I was their only client!"

What do you like best about ShipMonk? I couldn't be happier with ShipMonk. Being a new startup with zero knowledge about integrating my on-line store, relaxedtravelers.com, with a fulfillment house, the folks at ShipMonk really made me feel like I was their only client. My on-boarding specialist, Pascalle Arnold, was a study in patience, answering my questions quickly, and in detail. And, when I didn't get it, repeating the instructions again . . . and again . . . and again. She even took ...

Stellar Support from Matthew S at Shipmonk's 3PL Warehouse

I recently had a fantastic support experience with Shipmonk's 3PL Warehouse, thanks to Matthew S. His expertise and prompt assistance made navigating the platform a breeze. Matthew's dedication and clear communication stood out, making my experience seamless and enjoyable. Kudos to Shipmonk for a top-notch support team, and a special thanks to Matthew S for going above and beyond!

Made to feel like you are their only client.

I couldn't be happier with ShipMonk. Being a new startup with zero knowledge about integrating my on-line store, relaxedtravelers.com, with a fulfillment house, the folks at ShipMonk really made me feel like I was their only client. My on-boarding specialist, Pascalle Arnold, was a study in patience, answering my questions quickly, and in detail. And, when I didn't get it, repeating the instructions again . . . and again . . . and again. She even took the time to do a Zoom meeting with me ...

As an enterprise customer at ShipMonk

As an enterprise customer at ShipMonk, Diamond Art Club appreciates the outstanding service that aligns seamlessly with our large-scale shipping needs. Shipping thousands of orders each month and managing an extensive SKU count of over 4000, we've found ShipMonk's in-house WMS and OMS systems to be the best in the market. Their systems are not only powerful but also intelligently cater to our unique IT requirements. What sets ShipMonk apart is their rate shopping and virtual carrier ...

ShipMonk is absolutely a Top-Notch 3PL

ShipMonk is absolutely a Top-Notch 3PL! At every level from onboarding, to everyday dedicated support to include their AMAZING warehouse Teams, just when I think they've raised the bar, they raise it again. High praise goes to Pascalle, Angela, Manelic, Gabrielle, and the incomparable Estrella, Ryan, and Robert. These amazing humans all strive to be above industry standards in supporting their accounts. If you are looking for stellar communication and strong, principled support for your ...

Excellent Customer Service, seamless Shopify Integration

Straightforward Shopify integration and a clean, easy-to-use interface. Our Happiness Engineer, Francisco, has always been a massive help and is always available to help with any problems we encounter.

Excellent Customer Service, seamless Shopify Integration

Straightforward Shopify integration and a clean, easy-to-use interface. Our Happiness Engineer, Francisco, has always been a massive help and is always available to help with any problems we encounter.

"Excellent Customer Support"

What do you like best about ShipMonk? The customer service is exceptionally attentive. From the moment I began, they provided unparalleled guidance and support. The system is user-friendly, especially once you grasp its logic. Moreover, its integration with Shopify is flawless.