8.8
SpotScore
ShipMonk Reviews in September 2026: User Ratings, Pros & Cons
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ShipMonk Reviews & Ratings
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Spotsaas Editor’s POV
ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
ShipMonk pros and cons
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 51-60 out of 352
RM
Raul Morales
03/31/24
Francisco
Francisco, our happiness engineer is great to work with. He is a true partner for us, he understands customers expectations and goes the extra mile helping us whenever possible. I personally like that he is a great communicator. Thank you to the whole team from HAY! Straws
JR
Jean Reed
03/12/24
CSR was very helpful
CSR was very helpful, prompt and assisted with my issue immediately
SH
Sajjad Hussain
03/11/24
Timely response
Timely response Which thing I ask, they gave me that
J
JS
03/11/24
Our account rep Abbie is the best
Our account rep, Abbie, is phenomenal! We know she can help keep our products and shipments on the right track and it makes the 3PL experience much easier. Actually, almost all the reps we’ve had at Shipmonk have been really fantastic, so one thing they are doing right is customer service. Thank you!
WS
Will Scott
03/06/24
ShipMonk is awesome!
Shipmonk has been an amazing 1 stop shop for all my shipping and fulfillment needs. The most daunting task was the setup but David Lowthorp is their Onboarding Specialist and he made everything very easy and efficient. He also answered every question with a quick and timely response. I definitely recommend ShipMonk!
T
Troy
03/03/24
Quick resolution of issue.
Date of experience: March 04, 2024
S
Sergio
02/15/24
Great company
I was assisted by Bryan, a spectacular attention, very friendly, quick in response and problem solving. We are very happy with Shipmonk's services and attention.
VN
Vanessa Nied
02/15/24
#1 happiness engineer
Our happiness engineer has made our experience at Shipmonk a great one. Daniel is solution oriented, knowledgeable, accessible, efficient and truly a pleasure to work with. Daniel's thoughtful and pro-active approach is very much appreciated.
AM
Alisha Miller
02/08/24
All Around Wonderful Representative
Naisha at Shipmonk is a wonderful representative! She is kind, patient, knowledgable, diligent and quick at responding! She always goes the extra mile and is extremely helpful. She is very thorough and always makes sure I understand her responses and is always more than happy to answer any questions I may have. Shipmonk is very lucky to have such a wonderful employee and it is a pleasure to be able to work with her!
DG
Dave Gray
01/31/24
Excellent
Excellent, quick response
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].