8.8
SpotScore
ShipMonk Reviews in September 2026: User Ratings, Pros & Cons
Streamline your inventory management with simplicity and efficiency.
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ShipMonk Reviews & Ratings
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Spotsaas Editor’s POV
ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
ShipMonk pros and cons
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 41-50 out of 352
W
Will
08/01/24
Great Follow-Up
Kristy took the time to walk me through each and every charge/fee/cost on our monthly bills. She was able to clear up a lot of my confusion and helped me understand how I can work to reduce monthly cost. I appreciated the patience afforded me as I had many questions that needed clarification. I feel like Kristy is now part of our team!
KL
khadija luis
07/05/24
Fernando from the onboarding team made…
Fernando from the onboarding team made my first experience with Shipmonk the most pleasant one ever, he walked me through every step with a smile and a level of professionalism I have ever seen. Zubin from the warehouse, was also so kind and professional, he explained to me what I need to do to make my drop off easier next time.. I just want to express my heartfelt Gratitude to Fernando and Zubin and extend it to everyone in this company.. The Happiness Engineers is just that, they make ...
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KL
khadija luis
07/05/24
Fernando from the onboarding team made…
Fernando from the onboarding team made my first experience with Shipmonk the most pleasant one ever, he walked me through every step with a smile and a level of professionalism I have ever seen. Zubin from the warehouse, was also so kind and professional, he explained to me what I need to do to make my drop off easier next time.. I just want to express my heartfelt Gratitude to Fernando and Zubin and extend it to everyone in this company.. The Happiness Engineers is just that, they make ...
Read more
VF
Ve Funk
06/04/24
Efficient 3PL
Shipmonk helped a lot with inventory management as we are shipping from overseas. Orders are always on time.
VF
Ve Funk
06/04/24
Efficient 3PL
Shipmonk helped a lot with inventory management as we are shipping from overseas. Orders are always on time.
SB
Steven Browne
05/10/24
The folks at Shipmonk are very…
The folks at Shipmonk are very responsive when you need them. Thanks guys!
SB
Steven Browne
05/10/24
The folks at Shipmonk are very…
The folks at Shipmonk are very responsive when you need them. Thanks guys!
VG
Vitae Glass
04/06/24
Great fulfillment warehouse
Support team is wonderful, they get back to you promptly and the shipments go out fast. Usually 1-2 days or even same day. They have made my fulfillment nightmares a thing of the past. The error free rate is 99.9% so you can rest assured that your customers get what they ordered. Wonderful company 5 out of 5.
RA
Rina Andriyanova
04/01/24
Prompt and high-quality service
Prompt and high-quality service. Very pleasant managers who always respond to requests promptly. Excellent fulfillment center.
NK
N K
03/31/24
Kendra has been an amazing Happiness…
Kendra has been an amazing Happiness Engineer at Shipmonk. With timely responses, Kendra helps us meet our daily, weekly and monthly goals.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].