8.8
SpotScore
ShipMonk Reviews in September 2026: User Ratings, Pros & Cons
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ShipMonk Reviews & Ratings
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Spotsaas Editor’s POV
ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
ShipMonk pros and cons
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 21-30 out of 352
TH
Tomas Henderup
03/04/25
Bryce Clark - a stellar ambassador for Shipmonk
The experince with onboarding manager Bryce was very positive and added to our comfort on having chosen the right partner. All questions where patiently adressed extremely swiftly with a pedagogic approach. Issues or concerns where ironed out immediately by Bryce - both in a proactive and reactiv manner.
R
Reynold
02/07/25
Can't say enough good things
ShipMonk is awesome ... we're so glad they're our fulfillment partners. They are incredibly responsive and communicative to support our customers and help our business expand. Their tech offers us the data we need to make informed decisions. Their account management team is amazing and helps us grow our business. 10/10 recommend ShipMonk
CR
Candelaria Reyes
02/06/25
Bryce was super helpful in helping me…
Bryce was super helpful in helping me and my team process our first order! She was patient, resourceful, and kind. She not only helped and walk me through the process in Shipmonk but also in Shopify. Thank you Bryce!!
SP
Samia Pedalino
01/17/25
Bryce is amazing!
Bryce was helpful, informative and always available when I needed information or guidance.
NK
N K
01/15/25
Shipmonk CSM Kendra
Kendra has been an amazing rep for us. She is always getting to the bottom of our issues to the best of her ability. She is always prepared and is very knowledgeable about our business and is primary a key to our success at Shipmonk. I cannot praise her enough.
A
Akiko
01/06/25
Our company has used Shipmonk since we…
Our company has used Shipmonk since we have first started and they have been able to keep up with our rapid growth rather seamlessly. Our support person, Daniel Kelley, in indispensable. We are very lucky to have him assigned to our account and is the primary reason we have stayed with Shipmonk.
KÖ
Kaya Özdemir
01/02/25
Great Experience and Excellent Support!
Working with ShipMonk has always been a seamless experience. We would particularly like to express our gratitude for the outstanding support provided by our Happiness Engineer, Amanda Marie Jones. Amanda has consistently offered timely and accurate assistance, quickly responding to our inquiries and always going above and beyond to help us. Her dedication and professionalism have truly made a difference in our experience with ShipMonk.
CM
Christina Mustakis
12/05/24
2 keys to success!
Dana Martin is hands down the best client experience manager we've had. She is an excellent problem solver and has amazing communication with the client. She goes the extra mile with a smile and humor (when needed!)! Nico is our Happiness Engineer. Absolute happiness from working with him! He is attentive and a great communicator.
CM
Christina Mustakis
12/05/24
2 keys to success!
Dana Martin is hands down the best client experience manager we've had. She is an excellent problem solver and has amazing communication with the client. She goes the extra mile with a smile and humor (when needed!)! Nico is our Happiness Engineer. Absolute happiness from working with him! He is attentive and a great communicator.
MR
Mary Robinson
12/03/24
A newbie to E-Commerce
As someone completely new to the ecommerce business, I found ShipMonk to be an amazing partner in preparing to launch my brand. Our onboarding specialist, Bryce, was nothing short of amazing! She helped answer all of my MANY questions with patience and helpfulness, but was always sure to show me where I could find the information out on my own. The onboarding process was very helpful for someone starting from scratch. I truly appreciate all of the helpful courses and videos ShipMonk made ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].