8.8
Spot Score
Streamline your inventory management with simplicity and efficiency.
Add to compare
Starts from $2
ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
Log in Required to View Reviews
Filter results
Sort by :
Showing 11-20 out of 325
R
Rocio
08/06/24
The best account manager
The account manager assigned to us, Steffanie Garcia, has been exceptional. She quickly grasped our business needs and adapted to our rapidly changing requirements as we expand our portfolio, which brings more processes and complexity. Steffanie maintains close communication with us and the operations team, which is crucial for our business.
R
Rocio
08/06/24
The best account manager
The account manager assigned to us, Steffanie Garcia, has been exceptional. She quickly grasped our business needs and adapted to our rapidly changing requirements as we expand our portfolio, which brings more processes and complexity. Steffanie maintains close communication with us and the operations team, which is crucial for our business.
W
Will
08/01/24
Great Follow-Up
Kristy took the time to walk me through each and every charge/fee/cost on our monthly bills. She was able to clear up a lot of my confusion and helped me understand how I can work to reduce monthly cost. I appreciated the patience afforded me as I had many questions that needed clarification. I feel like Kristy is now part of our team!
W
Will
08/01/24
Great Follow-Up
Kristy took the time to walk me through each and every charge/fee/cost on our monthly bills. She was able to clear up a lot of my confusion and helped me understand how I can work to reduce monthly cost. I appreciated the patience afforded me as I had many questions that needed clarification. I feel like Kristy is now part of our team!
KL
khadija luis
07/05/24
Fernando from the onboarding team made…
Fernando from the onboarding team made my first experience with Shipmonk the most pleasant one ever, he walked me through every step with a smile and a level of professionalism I have ever seen. Zubin from the warehouse, was also so kind and professional, he explained to me what I need to do to make my drop off easier next time.. I just want to express my heartfelt Gratitude to Fernando and Zubin and extend it to everyone in this company.. The Happiness Engineers is just that, they make ...
Read more
KL
khadija luis
07/05/24
Fernando from the onboarding team made…
Fernando from the onboarding team made my first experience with Shipmonk the most pleasant one ever, he walked me through every step with a smile and a level of professionalism I have ever seen. Zubin from the warehouse, was also so kind and professional, he explained to me what I need to do to make my drop off easier next time.. I just want to express my heartfelt Gratitude to Fernando and Zubin and extend it to everyone in this company.. The Happiness Engineers is just that, they make ...
Read more
VF
Ve Funk
06/04/24
Efficient 3PL
Shipmonk helped a lot with inventory management as we are shipping from overseas. Orders are always on time.
VF
Ve Funk
06/04/24
Efficient 3PL
Shipmonk helped a lot with inventory management as we are shipping from overseas. Orders are always on time.
SB
Steven Browne
05/10/24
The folks at Shipmonk are very…
The folks at Shipmonk are very responsive when you need them. Thanks guys!
SB
Steven Browne
05/10/24
The folks at Shipmonk are very…
The folks at Shipmonk are very responsive when you need them. Thanks guys!
