8.8
Spot Score
ShipMonk Reviews in June 2026: User Ratings, Pros & Cons
Streamline your inventory management with simplicity and efficiency.
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ShipMonk Reviews & Ratings
Spotsaas Editor’s POV
ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
ShipMonk pros and cons
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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Showing 241-250 out of 352
JF
Jemimah Fabugais Pioquinto
10/14/20
Very poor service! Not worth it
Very poor service in terms of responding clients concerns; when they are going to ship out and send packages, it will take so long! They are not fast and very unreliable. Customer receives wrong items & colors; damaged items and others. Lastly, shipping fees are very costly, not worth with what you paid for in their bad service.
E
Eddie
10/08/20
One of the most deceitful businesses ever DO NOT USE
One of the most deceitful businesses I have ever dealt with.They increased our storage fees from $500 to $2000+ per month without even notifying us. Can not get a refund.DO NOT EVER consider using Shipmonk.
FO
Florentina Opris
10/04/20
Very professional team
Very professional team, software integration with amazon works like a breeze.
DN
David Nelson
10/02/20
Our company will no longer be using…
Our company will no longer be using shipmonk. Our specific issue probably isn't important, but suffice it to say that they had an issue with measuring our products and asked us to pay money to get it resolved. The entire process took a very long time. In that extended period our order was canceled. They even ended up charging us for pick and pack fees on items that we not sold due to their problem. The customer service agent basically told us to hit the road, they were not willing to bend ...
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A
ann
09/28/20
They've been so helpful in helping our…
They've been so helpful in helping our business grow to the level that it has. There would've been no way for us to scale as quickly without them. They have really amazing customer service and are always a call away to help us with any issues. Highly recommend them!
C
Claire
09/26/20
Mario is our rockstar!
Mario is the man! Thanks for all your help, Mario. You always stay on top of our requests.
V
Vicky
09/26/20
The interface is quite easy to use…
The interface is quite easy to use along with the graphics. Also, everything is so well organized. I also like how the inventory section can organize the number of products from least to most which have been helpful for my work.
K
Kevin
09/25/20
have been with Shipmonk two years and…
have been with Shipmonk two years and they are great!
M
megan
09/25/20
5 Stars for Shipmonk
5 Stars for Shipmonk! Shipmonk's interface is very easy to navigate which makes things 100x easier. I definitely would recommend to those who are on the fence.
NB
Nicolas Bouyounes
09/24/20
By far the worse company ever!
By far the worse company ever!! Please do not do business with them unless you like losing money. They will never take responsibility, overcharge you and shift blame every chance they get. I've lost major account/sales cause I've done business based on their empty promises.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].