ShipMonk Reviews in June 2026: User Ratings, Pros & Cons

ShipMonk works well

I have always found the 'Happiness Engineers' (this is so not British but I love it!!) to be really helpful and they have always resolved any issues I have had. ShipMonk have really helped us store and ship our products out around the U.S.

Couldn’t be happier!

I have been working with Shipmonk for a few years and have received the BEST service I could possibly expect. Their team is attentive to detail, responsive and reliable. I have worked directly with Cheryl Haynes and Adam Mackow and they provide the true support and happiness they promise.

Great Service

Shipmonk has been a fantastic fulfillment service to us. Their customer service is very hands on and will answer any questions you have within the day. They do their best to take care of you. My experience with their new San Bernardino warehouse has been great and efficient. As for data tracking, they will link straight into your online shop which makes it easy to keep up with your shipments. Highly recommended

I have been using Shipmonk for 2 years…

I have been using Shipmonk for 2 years and I would NOT recommend using their services. They are often super late ins shipping out orders (sometimes weeks and not just since COVID), they force items in bad quality boxes that are too small (= bad customer experience) and they do not process returns properly. Also they make a ton of 'picking' mistakes. On top of that they also loose inventory (1% of my inventory cannot be located!) and then put the burden on the customer to prove that the ...

We used Shipmonk for order fulfillment

We used their platform for fulfilling our books. It worked well. Seamless integration. You don't have to worry if there is a technical issue. We were assigned a relationship manager. They'll make sure your queries are sorted, issues are resolved. No need for continuous follow-ups.Products are shipped on time, tracking information passed on instantly.Pricing seems normal. It's in line with industry standards.I recommend Shipmonk if you are looking to automate your order fulfillment. You ...

It's been a pleasure for us to work…

It's been a pleasure for us to work with Shipmonk, for a long period of time with much success. There is no doubt that our business growth was possible thanks to Shipmonk's ability to scale while our business and marking scale with accuracy and control all over, and less handling with the logistics as Shipmonk does great work

2 Years in and Still Going Strong!

I started with ShipMonk two years ago and still going strong. They’ve been a great shipping partner during our growth.

Good people

Good people; i like them.Start up fees are high; but after that; its great flow

Great Experience with Shipmonk

I have been very impressed overall with Shipmonk. Like any company, reality happens, especially with all that is going on right now. However, they have been honest and transparent and have worked very well and hard through all of the economic challenges. Thanks Shipmonk!

Pricing and customer service and…

Pricing and customer service and top-notch! If you're in the drop shipping or commodity shipping business, you'll be hard-pressed to find a better partner with as advanced of a tech-stack.Only downside is that there is no direct access to the actual location where your goods are stored so you will be speaking with a very friendly and responsive intermediary, which is not ideal. The operation is very cookie-cutter which greatly helps with efficiency but not great if you have special ...