ShipMonk Reviews in July 2025: User Ratings, Pros & Cons

Good people

Good people; i like them.Start up fees are high; but after that; its great flow

Great Experience with Shipmonk

I have been very impressed overall with Shipmonk. Like any company, reality happens, especially with all that is going on right now. However, they have been honest and transparent and have worked very well and hard through all of the economic challenges. Thanks Shipmonk!

Pricing and customer service and…

Pricing and customer service and top-notch! If you're in the drop shipping or commodity shipping business, you'll be hard-pressed to find a better partner with as advanced of a tech-stack.Only downside is that there is no direct access to the actual location where your goods are stored so you will be speaking with a very friendly and responsive intermediary, which is not ideal. The operation is very cookie-cutter which greatly helps with efficiency but not great if you have special ...

It works, but not perfect

+User-friendly interface+Reasonable shipping prices with many options+Ability to do an extra custom project if necessary+Reliable performance- lack of reporting tools- bit pricy-- when you ship 10 boxes and only 1 arrives, they will confirm with a signature that 10 boxes were delivered. You will never be able to dispute the delivery with the carrier

SHATT-MONK is what they should be…

Shatt-Monk is what they should be called. These guys specifically try and confuse their customers so they can overcharge. I have been super busy so I did not have the time till recently but I could never quite figure out how they charge for storage. They say their program "Optimizes" the process. Yes, it does - for THEIR PROFIT. I finally decided to sit down and figure it out. I made several phone calls to their Grifter Engineers who the whole time tried to throw me off the trail in ...

Too complicated

I have been working with them for a few months and so far I am very discouraged. First they have so many complicated rule to start with then they put you under constant threat to take money from you. I enter on their software the amount of total unit I am sending and the amount of handling pack. Those 2 info clearly indicate how many unit per pack but no they want to take money because the number is not on the pack. What a still. Margin are calculated in advance we can not afford to have ...

Satisfied with Services

We find Shipmonk great, it is easy to navigate through + adjust items. Happiness Engineers are very helpful and attend to us as needed, no request to them has gone unnoticed + respond same day if not sooner with an email/phone call.I've only come across 1 glitch two already and that's for splitting back-orders which is now resolved- at the time the system wasn't allowing me to split orders but was resolved same day. Other than that we are satisfied with the services provided.Kindly,Brenda

Heed these warnings...

... if you like to stay in business.We have been using Shipmonk for over 2 years. Their customer service is ok and so is their application but they will kill your startup with their ridiculous minimums and storage fees. To make it worse they you cannot trust what shipping they quote you, they will come back and charge 2 to 3X the original price quoted on the order. The latest example being charging $55 when the quote was $26. If I re-do the same order I am still shown $26. Its essentially ...

I dont expect them to keep this review…

I dont expect them to keep this review up but if I can save 1 business it's worth it.You remember the fairly young cyclist mr.portal that recently died at the age of 40? More on him in a secondThe only good things about this business is their flashy website.Read the contract! After their employees are done stealing your items, overcharging storage.shipping Bill's 2x what they should be you will want/need to leave. At which point they will charge you $2 or $3 for every product left in ...

Great customer service

Shipmonk's customer service is superb. They are very responsive and will do well to accommodate even special requests. I believe this is their strength. When you deal with people who can be trusted and relied on, you know you're in good hands. Apart from that, their platform is easy-to-use and intuitive. I highly recommend this company.