8.8
Spot Score
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ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication. ShipMonk's onboarding process was described as informative and ...Read more
Exceptional client experience managers and happiness engineers, providing excellent problem-solving and communication.
Onboarding specialists offer patient and helpful guidance, making the process smooth for newcomers.
Responsive support team, ensuring prompt responses to queries and fast shipments.
Specialized account managers who adapt to changing business needs, maintaining close communication and support throughout.
Limited marketplace selection for additional apps and connectors may hinder access to advanced functionalities.
The richness of features and customizations in the platform could be overwhelming for users without proper support.
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CM
Christina Mustakis
12/05/24
2 keys to success!
Dana Martin is hands down the best client experience manager we've had. She is an excellent problem solver and has amazing communication with the client. She goes the extra mile with a smile and humor (when needed!)! Nico is our Happiness Engineer. Absolute happiness from working with him! He is attentive and a great communicator.
CM
Christina Mustakis
12/05/24
2 keys to success!
Dana Martin is hands down the best client experience manager we've had. She is an excellent problem solver and has amazing communication with the client. She goes the extra mile with a smile and humor (when needed!)! Nico is our Happiness Engineer. Absolute happiness from working with him! He is attentive and a great communicator.
MR
Mary Robinson
12/03/24
A newbie to E-Commerce
As someone completely new to the ecommerce business, I found ShipMonk to be an amazing partner in preparing to launch my brand. Our onboarding specialist, Bryce, was nothing short of amazing! She helped answer all of my MANY questions with patience and helpfulness, but was always sure to show me where I could find the information out on my own. The onboarding process was very helpful for someone starting from scratch. I truly appreciate all of the helpful courses and videos ShipMonk made ...
Read more
GS
Gabriela Smookler
12/03/24
Great service
Bryce was great and attentive to every detail and hopped on calls with me to make sure the process went smooth
MR
Mary Robinson
12/03/24
A newbie to E-Commerce
As someone completely new to the ecommerce business, I found ShipMonk to be an amazing partner in preparing to launch my brand. Our onboarding specialist, Bryce, was nothing short of amazing! She helped answer all of my MANY questions with patience and helpfulness, but was always sure to show me where I could find the information out on my own. The onboarding process was very helpful for someone starting from scratch. I truly appreciate all of the helpful courses and videos ShipMonk made ...
Read more
GS
Gabriela Smookler
12/03/24
Great service
Bryce was great and attentive to every detail and hopped on calls with me to make sure the process went smooth
AD
Alex DiCenso
11/20/24
Onboarding Experience - Bryce Clark
Bryce Clark was the onboarding associate who guided us through the entire ShipMonk onboarding process. From start to finish Bryce gave clear directions on every onboarding step. She also was available at any time to answer questions we had and provided clear and direct steps/answers every time. Without Bryce the onboarding experience would have been challenging but she made it a complete breeze.
AD
Alex DiCenso
11/20/24
Onboarding Experience - Bryce Clark
Bryce Clark was the onboarding associate who guided us through the entire ShipMonk onboarding process. From start to finish Bryce gave clear directions on every onboarding step. She also was available at any time to answer questions we had and provided clear and direct steps/answers every time. Without Bryce the onboarding experience would have been challenging but she made it a complete breeze.
CL
Christopher Leary
10/24/24
Can't Sing High Enough Praises!
Can't sing high enough praises for Franklin and the Shipmonk Team in Kentucky. When unexpected things happen (like a supplier inadvertently shipping a package of marketing samples for a photoshoot to a warehouse for sale), they responded with grace, poise and exactitude. Shipmonk was able to receive, repackage, and send out within hours, overnighting the package to its original destination and ready in time for the photoshoot! After a few years of a delighted partnership, it's wonderful ...
Read more
CL
Christopher Leary
10/24/24
Can't Sing High Enough Praises!
Can't sing high enough praises for Franklin and the Shipmonk Team in Kentucky. When unexpected things happen (like a supplier inadvertently shipping a package of marketing samples for a photoshoot to a warehouse for sale), they responded with grace, poise and exactitude. Shipmonk was able to receive, repackage, and send out within hours, overnighting the package to its original destination and ready in time for the photoshoot! After a few years of a delighted partnership, it's wonderful ...
Read more
