ShipMonk Review: Is It The Right Inventory Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2Starts from $2
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
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Spotsaas Analysis for ShipMonk
ShipMonk at 4.22/5 from 352 reviews and SpotScore 8.8 serves inventory managers and operations managers in e-commerce fulfillment and small to medium retail businesses. The platform's support team responds quickly to resolve shipping issues and customer questions. A notable limitation is the restricted app marketplace, which limits integration options for advanced workflows.
Inventory management software replaces manual stock tracking and order fulfillment processes. The primary metric improved is fulfillment speed and accuracy across multiple sales channels.
Quick picks:
What is ShipMonk?
The ShipMonk web-based software has been widely praised as the easy to use inventory management tool available. Simplicity is at its core, allowing to import photos and then build each item into one of attractive categories. ShipMonk automatically generates stock levels, order quantities, or both, which user can then print out as a report to give a clear picture of the current availability of the inventory. User can track their inventories by how much to order, or using a barcode scanner it's even easier.
Pricing
Starts from $2
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
ShipMonk Software Demo
ShipMonk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ShipMonk
- Use cases
- E-commerce fulfillment, Small to medium retail businesses, Subscription box services
- Team types
- Inventory managers, Customer support teams
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose ShipMonk
Exceptional client experience and happiness engineers providing excellent problem-solving and communication
Patient and helpful onboarding specialists ensuring smooth setup for newcomers
Responsive support team enabling prompt query resolution and fast shipments
Is ShipMonk right for you?
Best for small to medium e-commerce businesses needing simple inventory management.
Choose ShipMonk if
- You prioritize exceptional, personalized customer service and onboarding support.
- Your team values a simple, streamlined workflow with low setup complexity.
- You run a small to medium retail or subscription box business.
Consider alternatives if
- You require extensive third-party app integrations and marketplace connectors.
- You need highly customizable inventory workflows without relying on support.
What buyers should know before shortlisting ShipMonk
ShipMonk has received glowing testimonials in the past 12 months, highlighting the exceptional customer service provided by their team members. Clients praised individuals such as Dana, Bryce, Franklin, and Steffanie for their attentiveness, problem-solving skills, and efficient communication.
ShipMonk's onboarding process was described as informative and valuable for newcomers to e-commerce, with personalized assistance making the setup seamless. The company's responsiveness and quick shipment turnaround were particularly commended, ensuring smooth fulfillment and high customer satisfaction rates.
While some reviewers noted minor issues, such as confusion over billing or occasional delays, overall feedback emphasized ShipMonk's dedication to resolving issues promptly and maintaining a 99. 9% error-free rate.
ShipMonk's commitment to tailored support, efficient operations, and seamless logistics solutions has solidified its reputation as a top-tier 3PL provider, with team members like Avi Raz, Vlad, Vash, and Kerry standing out for their expert assistance. Clients appreciate the value and quality behind ShipMonk's service, making it a preferred choice for shipping and fulfillment needs.
ShipMonk pros and cons
- ShipMonk pros
Exceptional client experience and happiness engineers providing excellent problem-solving and communication
Patient and helpful onboarding specialists ensuring smooth setup for newcomers
Responsive support team enabling prompt query resolution and fast shipments
- ShipMonk cons
Limited marketplace selection for additional apps and connectors
Feature richness and customization options can be overwhelming without proper support
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Compare ShipMonk side-by-side with top Inventory Management Software alternatives.
What is the pricing of ShipMonk?
ShipMonk Pricing Plans
E-Commerce FulFillment
$2.50
First Item Pick Fee Per Order
0 - 500 Monthly Orders First Item Pick Fee Per Order : $2.50 Additional Items Per Order : $0.50 Promotional Inserts : $0.20 Return Processing : $2.00 + .50 per Additional item
First Item Pick Fee Per Order : $2.50
Additional Items Per Order : $0.50
Promotional Inserts : $0.20
Return Processing : $2.00 + .50 per Additional item
Show more +
Subscription Box FulFillment
0 - 500 Monthly Subscription Boxes Box Assembly + Kitting of 5 Items : $2.00 Each Additional Item: $0.10 Return Processing : $2.00 + .50/additional item
Box Assembly + Kitting of 5 Items : $2.00
Each Additional Item: $0.10
Return Processing : $2.00 + .50/additional item
Kitting and Assembly
Show more +
Retail fulfillment
$2.50
Order Fee
$2.50 First SKU Pick Fee
$0.50 Same SKU Pick Fee
$0.25 Wholesale SKU Pick Fee
$5.00 Additional Documents/Special Instructions
Pick and Pack
Show more +
Amazon FBA preparation Services
$2.50
Order Fee
First SKU Pick Fee : $2.50
Same SKU Pick Fee : $.50
Wholesale SKU Pick Fee : $0.25
Additional Documents/Special Instructions : $5.00
Pick and Pack
Show more +
ShipMonk reviews and ratings
Buyer sentiment
Buyers appreciate ShipMonk's outstanding customer service and onboarding but note limitations in integrations and complexity for some users.
What buyers like
- Customer service
- Onboarding experience
- Support responsiveness
Common complaints
- Limited integrations
- Complexity of features
What users are saying
SD
Saski Duong
10/28/25
trustworthy fullfillment
I rated ShipMonk five stars for their excellent service. From the introduction call to the onboarding process, everything was smooth. I truly ...
Read more
FP
Fan Pole
05/27/25
I am a customer who has moved on from…
I am a customer who has moved on from ShipMonk but I will say that they really did most everything that they said they would do. My company's needs ...
Read more
K
Kay
05/21/25
Bryce was absolutely amazing!
Bryce was absolutely amazing! Our business is quite unique and we needed a little extra assistance with getting some specific things set up. She was ...
Read more
MJ
Mical Joseph
05/17/25
Perfect service
I really like working with Shipmonk. Reliable, fast communication and always helpful! I really like working with especially Bryce, Kennysha en Manny. ...
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BT
Barre Trash
05/17/25
We grew to big to be able to fulfill…
We grew to big to be able to fulfill all of our orders ourselves, and took on ShipMonk after comparing rates with Bob the competitor (SM's were ...
Read more
EF
Edward Fontaine
05/08/25
Best experience!
Anthony P. has been the best happiness engineer ever! Very responsive and goes the extra mile every time. He isn't there to just respond to tickets, ...
Read more
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What are the features of ShipMonk?
Barcoding, also known as RFID (Radio Frequency Identification), is a software feature that enables tracking and identification of products,…
Cost tracking is an essential feature of software that allows businesses to monitor and manage their expenses and budgets in a systematic ma…
Custom pricing models are a feature of software that allows businesses to set unique pricing structures for their products or services. This…
Inventory forecasting is a powerful software feature that helps businesses accurately plan and predict their inventory needs. It is a crucia…
Inventory management includes keeping track of product levels and accurately entering and exiting stock from the system. Maintaining current…
Kitting is a feature in software programs that allows users to organize and group related items or components together. This feature is part…
Connected Business's Multi-Location Accounting function helps businesses with many locations or branches to keep track of their financials p…
The actions required to register a customer's order into a company's order processing system are known as order entry. Internally, this info…
A search filter is a feature that allows a visitor to narrow down the search results on a product listing page, such as by size, color, pric…
The transporting of people or products from one location to another by ship or other methods is known as shipping. Shipping Management is wh…
A warehouse management system (WMS) is a set of tools and processes that enable businesses to manage and control warehouse operations from t…
ShipMonk security and data handling
Key compliance certifications and security features for IT and security teams evaluating ShipMonk.
Certifications
Security features
Developer & data
Alternatives to ShipMonk
ShipMonk Support Options
Frequently Asked Questions About ShipMonk
Common questions buyers ask before choosing ShipMonk.
ShipMonk is a Inventory Management Software. ShipMonk offers Shipping Management, Order Entry, Kitting, Inventory Overview, Inventory Forecasting and many more functionalities.
ShipMonk is a strong fit if: You prioritize exceptional, personalized customer service and onboarding support.; Your team values a simple, streamlined workflow with low setup complexity.. Consider alternatives if: You require extensive third-party app integrations and marketplace connectors.; You need highly customizable inventory workflows without relying on support..
Buyers commonly note the following limitations of ShipMonk: Limited marketplace selection for additional apps and connectors; Feature richness and customization options can be overwhelming without proper support; Relatively moderate user rating (3.3/5) indicating mixed user satisfaction.
Some top alternatives to ShipMonk includes Deliverr, Zoho Inventory, Ecomdash, EasyEcom and EZOfficeInventory.
ShipMonk offers Free Trial, Subscription, Quotation Based pricing models
The starting price of ShipMonk is $2
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].