ShipMonk Reviews in July 2026: User Ratings, Pros & Cons

trustworthy fullfillment

I rated ShipMonk five stars for their excellent service. From the introduction call to the onboarding process, everything was smooth. I truly appreciate Anderson for helping me set up my account and guiding me through each step. With ShipMonk by my side, I feel confident growing my e-commerce business and completely worry-free about fulfillment. I highly recommend their services.

I am a customer who has moved on from…

I am a customer who has moved on from ShipMonk but I will say that they really did most everything that they said they would do. My company's needs didn't really fit with ShipMonk's offering, but they were a great company to work with. I believe I was the issue many times when we had problems.

Bryce was absolutely amazing!

Bryce was absolutely amazing! Our business is quite unique and we needed a little extra assistance with getting some specific things set up. She was super friendly, always willing to help, down to earth and went above and beyond! She and the rest of the team made the transition seamless and we are very excited to be with ShipMonk!

We grew to big to be able to fulfill…

We grew to big to be able to fulfill all of our orders ourselves, and took on ShipMonk after comparing rates with Bob the competitor (SM's were better).The tech is super user friendly, as complicated as you need but not unusable for a regular person. And no stupid add-ons. The right amount of customizeable.Their response times are stellar, as are the shipping times. Has made scaling 1,000x easier! Katy has been our savior week in week out on countless shipping dilemmas and obstacles!

Perfect service

I really like working with Shipmonk. Reliable, fast communication and always helpful! I really like working with especially Bryce, Kennysha en Manny. Let's go for many orders!!

Best experience!

Anthony P. has been the best happiness engineer ever! Very responsive and goes the extra mile every time. He isn't there to just respond to tickets, he takes time and care with every case that arrises. Very grateful to have worked with him!

All the team members helped me a lot…

All the team members helped me a lot throughout the entire process.Sophia was great at the beginning of our conversations, Todd was fantastic in finalizing the agreement and understanding the particularities of our business, and Bryce provided outstanding support during the onboarding and integration — with exceptional patience, constant follow-ups, and close attention to every detail (and Ron also stepped in wonderfully while Bryce was out of office).I'm really happy that we are working as ...

positive onboarding experience

Sushila was a kind , bubbly and always gave the greatest support when helping us go live with shipmonk ! couldn't of asked for a better person .Feel very lucky to have her guide us through this whole experience .

Amanda Jones is excellent!

Amanda Jones was very helpful! We need a good bit of detailed information and she stepped up to the challenge. She followed up and gave us exactly what we needed to make the best decision for out company. We are very grateful for her help and diligence.

10/10

We've been working with ShipMonk for over a year and they have been wonderful! Francisco and Michelle always go above and beyond to make sure our needs are met and answer any questions we have very quickly. They show a high level of care and give great service. I'm very happy working with them and recommend them to anyone who has fulfillment needs.