Shift4 Payments Reviews in May 2025: User Ratings, Pros & Cons

DO NOT USE SHIFT4

My restaurant and bar was with PosiTouch before it was bought by shift4. I went from being 99% happy with Positouch, I can now confidently say that percentage is at 0%. They have dropped the ball so many times. The most recent was when they updated my computer that runs all the terminals, they did not transfer over any of my reports and when I got a routine audit, I was not able to pull any of my sales reports. The customer service is the worst I have EVER had. I feel like I am being held ...

Worst company ever. SCAM.

Worst company ever. They will keep on charging you forever even if you don’t use their equipment or services.

Worst company ever. SCAM.

Worst company ever. They will keep on charging you forever even if you don’t use their equipment or services.

Great company

We are very happy that we switched to Shift 4 several years ago. Mary R. is always helpful and very responsive.

By far the worst company I've ever…

By far the worst company I've ever dealt with. Awful service, excessive fees, no one owns the partnership/no primary contacts, continued to charge me for 10 months after I closed my restaurant and then, after resolving that/ending any/all partnership 3 months ago, was recently charged another $1200. Could not be more livid with how this company conducts business - total fraud.

By far the worst company I've ever…

By far the worst company I've ever dealt with. Awful service, excessive fees, no one owns the partnership/no primary contacts, continued to charge me for 10 months after I closed my restaurant and then, after resolving that/ending any/all partnership 3 months ago, was recently charged another $1200. Could not be more livid with how this company conducts business - total fraud.

Terrible Company

Terrible Company. We run restaurants and switched to Shift4 for processing. Their system is obviously not meant for restaurants. We had constant issues with tips not being processed, causing us to cover customer tips ourselves. Their cancellation policies are almost as bad as their system. They demanded we pay fees through the end of the year and wouldn't allow us to cancel even with 30 60 of 90 days notice. Hopefully that extra $25 per month was worth it, we'll be telling everyone who will ...

Terrible Company

Terrible Company. We run restaurants and switched to Shift4 for processing. Their system is obviously not meant for restaurants. We had constant issues with tips not being processed, causing us to cover customer tips ourselves. Their cancellation policies are almost as bad as their system. They demanded we pay fees through the end of the year and wouldn't allow us to cancel even with 30 60 of 90 days notice. Hopefully that extra $25 per month was worth it, we'll be telling everyone who will ...

Chris is a very helpful guy!

I have Chris Fischer as my representative. He is very helpful when I have questions or need help with the system. He will follow up with me the following day to make sure the problem was resolved.

Criminals

Stay far far far away from these frauds. Shift 4 now has given $10,752.17 of our money back to guests who were guaranteed no-shows in the last 3 months from Booking.com at our hotel. They have also given back $5,392.17 to customers who actually stayed at our hotel and signed hotel folios and had their IDs scanned. Their customer service agents are worthless too…if you can get them to answer the phone. Unprofessional and ghetto. Comparable to the worst fast food service you can imagine. They ...