SharpSpring Reviews in July 2026: User Ratings, Pros & Cons

Powerful Marketing Automation Platform that Keeps Getting Better

What do you like best? It's a fairly intuitive interface, which is great. I didn't have any trouble figuring out how to use it. But when I do have problems, there is layer after layer after layer of help. Each layer gets progressively more detailed. On-screen help, then if that's not enough, extensive help videos. Then help documents which mirror the video so you can read & re-read. Then - if all that isn't enough, an easy-to-use, fast-response help ticket system. Oh, and they apparently ...

SharpSpring is my marketing automation platform of choice.

What do you like best? I have been in sales and content marketing since 1991 when I started a small consulting practice of my own. Yes, that was before the internet and my original CRM system was a really cool 3 x 5 Index Card system. We called this a Tickler file system. If you are old enough to remember this then you probably realize how fortunate we are to have companies like SharpSpring deliver such stellar software as a service for such an affordable price. (Sold to businesses almost ...

Great way to track and manage leads

What do you like best? SharpSpring makes it really easy to track, manage and nurture leads throughout the sales cycle. The tool is very collaborative and is a great way to compare opportunities across different departments. What do you dislike? There are some quirks within the platform; for example, when updating information for a contact, some details need to be saved at the contact level before you leave the page and some will automatically save. It's been unclear which is which in ...

Sharpspring - Flexible and Easy in many ways

What do you like best? Sharpspring does not have a CMS - so it is designed to be used with other CMS's and therefore integrates easily with whatever your client already has - in our case this is mostly wordpress. So no dilema about where to host the client website - just carry on as normal. The user interface and setup we find more intuitive and straight forward than other platforms. Signing up with Sharpsing was simple with a personal touch, there is no customer service dip post sale. We ...

I came for customization, and that's what I got

What do you like best? I absolutely love that I can customize just about anything I want. Custom fields, custom triggers, custom filters, etc. It really gives me the flexibility I need to fit SharpSpring into both the way we do business now and the plans I have for improvement and growth. I don't feel pigeon-holed or trapped because of the CRM we chose. What do you dislike? I could use better reporting features. As they stand, the most useful reports pertain to campaigns. I would like ...

Really love this automation tool and their agency support

What do you like best? They are very open about their future plans and offer excellent support for agencies which allows us to provide top notch service and an offering to my clients. What do you dislike? Historically some of the features were incomplete or in progress, but this also allows us to experience new services and be involved with its evolution. What business problems are you solving with the product? What benefits have you realized? Most clients need either: A email ...

Easy to use, great price point, dedicated to improvement

What do you like best? Continuously working with partners to improve the experience for agencies and their clients. What do you dislike? The email templates set up and the inability to create dynamic emails with great designs. What business problems are you solving with the product? What benefits have you realized? Through Sharpspring Marketing Automation we are able reach the right leads at the right time with the right content ensuring that qualified leads are converting.

Sharpring experience

What do you like best? Easy to use interface overall. The tasks & workflows are easy to understand. Visitor ID has been great at replacing additional sales staff. The email marketing platform has also replaced a different program we had used which also helps cut costs overall. Also for the most pat the forms integration has been helpful at grabbing leads and automatically adding them to our Lead Score. What do you dislike? Support seems slow to resolve, but yet quick to initially ...

A highly recommended tool for optimizing marketing

What do you like best? The easy to navigate contact list and direct Mail manager built in the software makes it compatible with my remote use. Moreover, the software's ability to sync personal data from a thrid party CRM and load it to the API in a safe and encrypted manner makes it a great product to use. What do you dislike? I feel Sharp Spring could have done better on improving customer response. I understand it's a growing company, but solving the users issues in a timely manner ...

The Easy Bake Oven of Marketing Automation

What do you like best? The price seems reasonable. Customers like the price too. What do you dislike? Email reporting is inaccurate. Email sync doesn't work properly. Limited functionality -- it doesn't do everything they say it does. User interface has room for improvement. Can't even sort the CRM by custom fields. Support requests don't get solved. I hasn't become a profit center. It has become a cost center in terms of time and money. We loose money on it every day. ...