SharpSpring Reviews in July 2026: User Ratings, Pros & Cons

Great solution for agencies that work with SMBs

What do you like best? As lead generation experts, we work with many different marketing automation solutions such as Eloqua, Pardot, Marketo, InfusionSoft. We are Certified HubSpot and SharpSpring Partners. Each solution works best depending upon the requirements and budget of the client. HubSpot is superior in functionality and ease of use for the end user, but at a higher price point. SharpSpring is a solid solution for agencies that work with small to mid-sized businesses that require ...

Incredibly promising with a fantastic support team behind it.

What do you like best? The interface is really clean and professional, this is also enhanced by the white-labelling feature. The tool itself has all the necessary features to complete a good marketing automation system at a very reasonable price, which makes it incredibly attractive in what is becoming a very competitive market. What do you dislike? The system can be buggy at times, particularly around the Landing Page builder but with this being a recent addition it can be taken ...

We love Sharpspring!

What do you like best? Sharpspring takes what is usually highly expensive for small to midsize businesses (yet very needed, and make it affordable. I love their mission of democratizing inbound marketing. Their team is also very supportive and helpful, they are constantly working on improvements to the system and new features based on their customer feedback. As a digital marketing agency, Sharpspring has been a very helpful partner to have. Their love for agencies and understanding of ...

HubSpot Alternative

What do you like best? My goal was to find an HubSpot alternative for marketing automation. HubSpot is a great platform and I have zero complaints about their services. The challenge with HubSpot is the pricing model. When a client signs up for HubSpot at $2,400, it creates a challenge to negotiate adequate agency costs. I lost potential clients who could not afford HubSpot plus agency services. SharpSpring has become my alternative for marketing automation, and I think SharpSpring offers ...

It started out so great

What do you like best? * Great internal UI dashboard. I found the tool to be easy to use and more or less self-explanatory (although the behavioral-based automation was a little complex in the beginning. * Excellent e-mail editor similar to leading solutions such as MailChimp. * Love the visitor tracking capabilities and found them to be very useful in lead-scoring. What do you dislike? * Support was weak at one time, but I would say that it's improved a great deal in the last ...

Frustration Every Time I Call Support

What do you like best? The concepts that I was sold on were great. CRM and automation tool with tons of features. Good price and resell model. What do you dislike? Support is the worst. When calling in I regularly get hung up on. When I do get through to a support specialist, they are rarely able to resolve my problems so I usually end the conversation frustrated and with no follow up. Most recently their system was throwing errors that were actually breaking my client's website. They ...

Powerful & Affordable

What do you like best? Literally everything you would want (and would use from one of the "big boy" CRM & Automation players in the space is covered within SharpSpring. It also feels like it was custom built for our industry (which it was, and it shows. The pricing is amazing, they make it a no-brainer. What do you dislike? The only downfall of SharpSpring right now is the lack of a decent visual work-flow builder. The tool is powerful and you can automate SO many things - but the ...

SharpSpring - the biggest bang for the buck

What do you like best? SharpSpring provides all the functionality my clients and I need most at a fraction of the cost of leading competitors. It does so in a user-friendly application with excellent self-help tools and support. Before choosing SharpSpring, I was hands-on with Hubspot, Marketo, and Act-On and chose SharpSpring because of what I've written above and because it was much easier to learn and use than those platforms. When I first subscribed, there were a few features it ...

Quick & Easy to Use Lead Management Application

What do you like best? We were looking for ways to automate our B2B leads coming in off the web and didn't want to invest countless hours in integration and training. SharpSpring proved to be the simplest and easy to use of all the different ones we explored and the price was very reasonable as well. The email automation and simple to use WYSIWYG editor is what sold us in the end and so far we are very happy with our choice. What do you dislike? In their effort to keep the application ...

Agency Success Found

What do you like best? For agencies looking to offer best-in-class platform to clients - this is it. Just last week SharpSpring came out with landing page builder that added to my value proposition for clients. What do you dislike? Need more event themed email templates. This would same time with clients doing demos for large numbers of potential clients. Recommendations to others considering the product If you are Agency this is definitely part of your consideration process. What ...