SharpSpring Reviews in July 2026: User Ratings, Pros & Cons

Great Interface, Customer Support Is Terrible

What do you like best? The interface is easy to use and visually appealing. It doesn't take very long to get a handle on how to use the software and there are lots of support and training documents available in their partner portal. The pricing model is great for agencies. What do you dislike? They changed the way customer support operates several months ago. Previously you had an account rep who you could contact, now you just have to contact the general customer support which is ...

Good tool for businesses needing a comprehensive, but less complex, tool

What do you like best? - The ability to better manage scheduling emails and follow-ups - Cost-appropriate: we don't NEED a really comprehensive content management system, and therefore don't want to pay an astronomical amount for access to one. For what we are getting out of Sharpspring, it's very worth the cost. - I find the landing pages builder to be a little lacking now (just hard to build/customize the way I would like, but they are moving in the right direction and I hope to ...

SharpSpring On-boarding Process

What do you like best? Once we signed up with SharpSpring you are given a 60 day onboarding process. This is where you are assigned to a onboard specialist and he essentially trains you. My onboard specialist was Deontae Lafayette who was fabulous, so knowledgeable and so patient with me. I really liked that I could have as much time with him as I needed. I made two one hour meetings every week. He would train me on something then I would work on that component and then we would review ...

Great Experience with SharpSpring

What do you like best? We have been very satisfied with our experience with SharpSpring. We had been looking for a complete inbound marketing system for our own use and to offer our clients and we heavily researched the different options. SharpSpring simply offered the most affordable, competitive packages along with great customer support and training. Whenever we've had a question or need additional training on the software, there is always a rep ready to help us. We have been very ...

An intuitive, simplified and dynamic CRM/Marketing Automation solution.

What do you like best? I find the software very intuitive and the customer service responsive. SharpSpring also provides robust support materials for selling and continued education on the product. What do you dislike? The email building tool is an 8/10 - sometimes it is unwieldy and will not build exactly the way that we envision. Similarly, the new blog and pages tools are not as smooth as I'd like (but, I know that they are new products. The biggest issue is on the rare chance ...

A young, but strong contender for Automation and CRM needs.

What do you like best? Sharpspring focuses on Agency relationships and they are very serious about it. From the moment I first become a customer to seeing their protective nature in action for my agency it's hard not to love their approach! What do you dislike? The infancy of the platform can be challenging at times. Although it's an incredibly full featured package for the price point, there are moments where I'm scratching my head wondering how some seemingly simple things haven't ...

Great Marketing Automation Solution

What do you like best? The powerfully flexible lead scoring and workflow capabilities for managing new leads are fantastic. We also actively use the ability to view leads' interactions with the website and sales personnel to manage and focus the efforts of the sales team. The on-boarding and online support are great. Also really appreciate the APIs that are made available for integration with other systems. What do you dislike? The Analytics reporting is good and they do report site ...

SharpSpring is fantastically simple and to the point

What do you like best? Sharpspring is extremely easy to use. I love how it can instantly integrate with your site and your existing forms and landing pages. You don't have to recreate your content. It takes 10 seconds to integrate your existing forms into sharpspring just using a single line of javascript. What do you dislike? Sharpspring has been fantastic. It's clear they're a growing company but that doesn't concern me, they're aggressive and doing a great job. If I had one dislike ...

Sharp Spring

What do you like best? It's less expensive that Salesforce and Pardot. And it's easy to use. Customer service is fabulous. And the company is working hard to upgrade and improve their offering. What do you dislike? Not as robust or as many functions as Salesforce and Pardot. A lot of our clients are on Salesforce and Pardot. We also still need to use Visual Visitor as it doesn't report on everyone visiting our site unless they're in our data base. Recommendations to others ...

We are a SharpSpring agency and we love it!

What do you like best? SharpSpring is THE best value - power for the investment - in the marketing automation space. It is easy to learn and does what we need it to do to to nurture and convert sales leads for our clients. And it allows us to track data for CASL compliance, which is important when email marketing to Canadians. What do you dislike? We would like to see better email performance. Recommendations to others considering the product It does what it promises and more. Sign ...