SharpSpring Reviews in July 2026: User Ratings, Pros & Cons

Great Potential

What do you like best? SharpSpring combines all of the fundamentals of a great marketing automation, CRM, and ESP into one platform. I love the simplicity of building list segments, easily creating automated workflows, and the life of the lead functionality within the contact manager. Also we've been able to do some wonderful things for our clients using their open API. What do you dislike? I've experienced some difficulties with email sending reliability and a few other basic ...

Friendly staff, great support, quality product all round.

What do you like best? SharpSpring has a great feature set that covers a lot of ground for me and my clients. It is straightforward to use and if I've ever had any issues their support team has always been proactive in assisting no matter what the reason. What do you dislike? The landing page feature isn't as evolved as I would like it to be. It does work, is included along with all other features and can achieve results however compared to other solutions on the market it just isn't ...

Easy to use and very helpful

What do you like best? I like a lot of SharpSpring. It's really easy to use and their service is awesome! When you are a new client, you get a really good and comprehensive training. Besides that, they have a support team ready, a site with hundreds of helpful articles and every Friday they organise a Springboard Live (a live training webinar. What do you dislike? Some features are only available in English. That's not that bad, but our clients are Dutch, so it's strange that some ...

Sharpspring: With Great Value Comes Great Opportunity

What do you like best? We have been on the Sharpspring platform for nearly a year now and it has changed our agency. Back in the day (you know, a "whole" 8 years ago, inbound marketing and the software that supported its methodology was not a very crowded sandbox. But now there are all kinds of full blown platforms and other software stacks - needless to say, the playground is getting full. What made Sharpspring appealing to us what how it allowed us to "handle the transaction". Our ...

SharpSpring has nearly cost me my job. Twice.

What do you like best? How affordable it is. The fact that we can cancel anytime was a BIG bonus for us. Thank god cancelling at any time is an option - you're gonna need it. What do you dislike? Salesforce sync is in REALLY bad shape. Do not use SharpSpring if you need to sync to a CRM. Ever. After some initial hiccups at the start that required extensive troubleshooting and fixing on the SharpSpring side, we finally got the sync working. Then, after about 6 months, it stopped ...

Great, easy to use, marketing automation software.

What do you like best? The marketing automatons. They are easy to set up and once you get going can do some pretty ingenious things with. The support that sharp spring offers is also incredible. There has never been a time that I needed support and could not get somebody on the phone to talk it through with me. The customer support also extends to 3rd party apps that plug into the SS api. What do you dislike? There is currently not a feature that allows sales teams to work together. ...

Lots of potential...not quite there yet

What do you like best? On the face of it, SharpSpring comes with a great set of features both in and outside your typical marketing automation platform. The fact that most things sync together and all under one roof is extremely convenient. The overall UI is attractive and easy to navigate. Unlimited users is a real plus for gaining company-wide engagement. What do you dislike? While still a relatively new product, especially in certain areas like landing pages, there a number of bugs ...

An Absolute Solution

What do you like best? Sharpspring Support has been a huge help for us with on boarding and learning the platform. Being able to become an authority on this product for our clients has been huge for us. What do you dislike? although the support is of a high level, sometimes because we are in a southern hemisphere timezone it's a little hard to get a hold of a specialist. Recommendations to others considering the product Make full use of the support. the videos and intuitive support ...

SharpSpring a hubspot alternative

What do you like best? Customer service you can always reach someone by phone if you need too What do you dislike? Workflows are not as intuitive as they could be. Making this a more simple process would put it up there with the best of the best. Recommendations to others considering the product Easy company to work with, good support and for the most part easy to use. What business problems are you solving with the product? What benefits have you realized? Email campaigns, CRM ...

SharpSpring makes my life easier!

What do you like best? SharpSpring allows you to do just about anything you put your mind to. The platform is expansive and very detail oriented. What do you dislike? The search function within the contact manager is sometimes faulty. Recommendations to others considering the product I woukl absolutely recommend SharpSpring to any company, large or small. What business problems are you solving with the product? What benefits have you realized? Keeping track of multiple vendors ...