8.3
Spot Score
ServiceWorks Review: Is It The Right Field Service Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Add to compare
Starts from $29 / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is ServiceWorks?
ServiceWorks is the ultimate field service software for small to enterprise businesses. It's a total customer lifecycle solution, from acquisition, customer care, and maintenance work orders before an annual contract renewal, through customer lifetime value maximization. The entire ServiceWorks suite of products is built on the innovative cloud-based computer platform.
Pricing
Starts from $29 / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Platform
Web + mobile app (iOS & Android)
ServiceWorks Software Demo
ServiceWorks was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ServiceWorks
- Team types
- Freelancers / Consultants, Large Enterprises
Why teams choose ServiceWorks
Offers a holistic view of customer interactions.
Highly customizable to fit various business models.
Strong focus on maximizing customer lifetime value.
Is ServiceWorks right for you?
What buyers should know before shortlisting ServiceWorks
ServiceWorks provides a comprehensive solution for managing the entire customer lifecycle, making it suitable for businesses of all sizes. Its cloud-based platform ensures accessibility and ease of use, though larger enterprises may find it lacking in advanced features.
ServiceWorks pros and cons
- ServiceWorks pros
Offers a holistic view of customer interactions.
Highly customizable to fit various business models.
Strong focus on maximizing customer lifetime value.
- ServiceWorks cons
May not scale well for very large organizations.
Limited offline functionality can be a drawback.
Ready to try it?
Get started with ServiceWorks
Start your free trial — no credit card required.
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See how it stacks up
Compare ServiceWorks side-by-side with top Field Service Management Software alternatives.
What is the pricing of ServiceWorks?
ServiceWorks Pricing Plans
Basic (Tier 1)
$29
/Month
Up to 2 Users
Product Support
Customer Management
Estimation and Invoicing
Scheduling and Dispatch
Show more +
Standard (Tier 1)
$69
/Month
Up to 5 Users
Includes features of the Basic plan, plus
Team Management
Client Notifications
Mobile App
Show more +
Professional (Tier 1)
$139
/Month
Up to 10 Users
Includes features of Standard plan, plus
Custom Chart of Accounts
Multi-State Tax
Order Management
Show more +
Premium (Tier 1)
$299
/Month
Up to 20 users
Includes features of Professional plan, plus
Roll Up Invoice
Fixed Price Invoice
Contracting Jobs to third party
ServiceWorks reviews and ratings
What buyers like
- Total customer lifecycle solution
- Cloud-based platform
- User-friendly interface
Common complaints
- May lack advanced features for large enterprises
- Limited offline capabilities
- Pricing can be high for small businesses
What users are saying
DS
Dave S
06/14/23
"Makes simple tasks complicated"
What do you like best about ServiceWorks? The inventory portion of the program worked well when it actually linked up properly. What do you dislike ...
Read more
WF
Waneva F
06/09/22
"ServiceWorks helped me scale my business"
What do you like best about ServiceWorks? The scheduling calendar and the employee time tracking with commission calculation is the most useful ...
Read more
AR
Anonymous Reviewer
10/15/21
Stay Away unless you enjoy being frustrated on a daily basis
PROS: Has quite a bit of potential and cheap but really not worth the trouble. It creates more work for you which defeats the purpose. CONS: Reporting ...
Read more
AR
Anonymous Reviewer
04/10/21
Best Software Ever
PROS: Its a comprehensive tool and helped me track my team members efficiently. I could add custom form checklist to supervise the quality of my team ...
Read more
AU
Anonymous User
04/29/20
"Everything is in development, nothing ever gets fixed"
What do you like best about ServiceWorks? I like the fact that the system will send a text message and robo call to the customer letting them know the ...
Read more
SD
Sophia D
02/10/20
"The best customer service and more powerful software then you've ever dreamed of."
What do you like best about ServiceWorks? This is the first software I've reviewed, and I have tried about 20 out over the past year as I've searched ...
Read more
- See if ServiceWorks fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of ServiceWorks?
Workforce analytics is a software and methodology combo that uses statistical models to worker-related data to help business leaders optimiz…
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Claims management refers to the process of managing and handling insurance claims from start to finish. This process typically involves reco…
A digital signature is a mathematical approach for ensuring the integrity and validity of a message, software, or digital document. It's a d…
A system or process for capturing, tracking and storing electronic documents such as PDFs, word processing files, and digital photographs of…
The process of procuring, maintaining, utilizing, and distributing a company's inventory is referred to as inventory management. This compri…
IT can use job scheduling technologies to automate task execution using date-and-time scheduling or other approaches such as event-based tri…
Offline reporting entails delivering a high-level overview of the project's important data in a simple, easy-to-understand format. ffline re…
Project management necessitates a great deal of organization, thus having dedicated project management software that allows for real-time tr…
Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…
The process of selecting the most cost-effective route is known as route optimization. Finding the shortest path between two points is more…
ServiceWorks security and data handling
Key compliance certifications and security features for IT and security teams evaluating ServiceWorks.
Certifications
Developer & data
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Frequently Asked Questions About ServiceWorks
Common questions buyers ask before choosing ServiceWorks.
ServiceWorks is a Field Service Management Software. ServiceWorks offers Offline Reporting, Analytics (Workforce), Reporting, Route Optimization, Real-time Job Tracking and many more functionalities.
Buyers commonly note the following limitations of ServiceWorks: May not scale well for very large organizations.; Limited offline functionality can be a drawback.; Pricing may deter smaller businesses..
Some top alternatives to ServiceWorks includes Service Fusion, Housecall Pro, Smart Service, FieldAware and Service CRM.
ServiceWorks offers Free Trial, Subscription, Quotation Based pricing models
The starting price of ServiceWorks is $29/Month
Ready to try it?
Get started with ServiceWorks
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].