ServiceTitan Reviews in July 2026: User Ratings, Pros & Cons

A Game-Changer for Our Business

⭐️⭐️⭐️⭐️⭐️ServiceTitan has completely streamlined how we run our operations. From scheduling and dispatch to invoicing and reporting, everything is in one place and it just works. The platform is intuitive, and the support team is always quick to help when we have questions. It’s made a noticeable difference in our efficiency and customer experience. Highly recommend to any service business looking to scale.

ServiceTitan Excellence

ServiceTitan has truly been a game-changer for our business. From day one, the onboarding process was thorough and tailored to our company’s needs, setting us up for long-term success. The training team made sure we felt confident navigating the system, and the support staff has been incredibly responsive and helpful anytime we’ve had questions.The software itself is top-of-the-line—intuitive, feature-rich, and clearly built with both the technician and the customer in mind. From ...

Alex Johnson is a SuperStar!

Any time that we have any problems or questions, our Success Manager, Alex Johnson is always there to help and resolve the issue as quickly as possible.We could not as for a better representative than Alex. He is definitely a SuperStar!!

Anna has been assigned to our account…

Anna has been assigned to our account and has done a terrific job in explain what I have available to me and how to implement the system. She has answered a lot of question that come up between our meetings and this has allowed us to develop the company.Anna does a great job scheduling our meetings and keep us moving forward with the system. She is very knowledgeable and if we ask a question about something she is not familiar with she gets us an answer quickly. She has been a boost to our ...

Working with Emilya Nazinyan at…

Working with Emilya Nazinyan at ServiceTitan has been an absolute pleasure! From our very first interaction, she demonstrated exceptional professionalism, deep product knowledge, and a genuine desire to help. Emilya went above and beyond to ensure all of our questions were answered and our needs were met, making the entire experience seamless and efficient.Her responsiveness and attention to detail made us feel truly supported every step of the way. It's rare to come across someone so ...

Syuzanna Markosyan is an amazing!!!

Syuzanna Markosyan is an amazing to work with. We were struggling somewhat when Syuzanna was assigned to us. She has held our hand and walked through every single process with us until we were comfortable within a process in Service Titan. She knows her way around Service Titan, that's for sure!

My CSR Alisa Petrosayn

I am thrilled with the exceptional support Alisa, our CSR, has provided. She has done a wonderful job helping us get set up and her efforts have been invaluable. I look forward to our weekly calls due to her expertise and dedication. She is truly a significant asset to our company.

Continuous Improvement!

I Love the fact that ServiceTitan is committed to continuous improvement. Keeping up with all of the "improvements" is a lot, but they provide the tools and the people to help me stay on top of it. Our CSM Turquoise has been amazing. That helps our Team continuously improve.

Best CRM for Homes Services Businesses.

Best CRM for Homes Services Businesses.Do your research you get what you pay for. If you want a CRM that will grow with your company ServiceTitan is that CRM. Have been with them for about 5 years and we have been growing with them. Do need to fully impliment this software to reep the benfits, so if you choose ServiceTitan as your Field Service Software (CRM) do try to use all of it. No sense buying the Ferarri if you do not want to take it out of first gear. THANKS SERVICETITAN

#KyleFTW

Kyle is a great resource and asset for us at Colony. He is always willing to assist and if he does not know the answer he does help facilitate or get that answer. His knowledge and expertise are much appreciated. Also, having the ability to speak to experts in the pro products arena is a welcome update and change. This can help faciliate and give you more one on one insight how that pro product can work with your business flow/dynamic