ServiceChannel Reviews in June 2026: User Ratings, Pros & Cons

Great Implementation

What do you like best? We are not currently finished with Implementation, but the implementation team is phenomenal. What do you dislike? The dash board that you see when you log in is not very informative. What problems are you solving with the product? What benefits have you realized? we hope to get better tracking of R&M costs, as well as have an easier way to schedule repairs

I don't just use this product. I rely on it. Every. Single. Day.

What do you like best? The volume of work that this product supports is amazing as well as the amount of data it tracks. What do you dislike? It's simple to use but because it can do so many things I often don't know what it can or can't do. Recommendations to others considering the product: Once you start using it you'll become hooked. However, I would make it a point to set it up correctly on the front end so you don't need to re-invent the wheel two years in. What problems ...

Facilities Management for 800 NA Retail Locations

What do you like best? The tracking that can be done year over year...the longer we use it - the more benefits we see. What do you dislike? it's a 'love/hate' actually - love that it is always improving and expanding...hate the fact that I struggle to find the time to train on the reporting system and keep up. For simple work order requests - it is super easy for the field. Recommendations to others considering the product: It is definitely worth you while to investigate the ...

Maintaining our stores one work order at a time.............

What do you like best? The transparency of what is being done in the stores at all levels of management. What do you dislike? I find a lot of smaller vendors sometimes have a hard time working within the system. What problems are you solving with the product? What benefits have you realized? Allowing our district managers to see work orders that are ongoing at their locations. Ability for accounting to ease the invoicing process and the ability to monitor costs before work is ...

Awesome PROGRAM!

What do you like best? I like that it helps to keep your repair and maintenance issues organized, recorded, where client, contractors and business can all meet together in one format and be on the same page and aware of what is going on at all times. It is a great program that has a lot to offer. The reports help me the best and I do like that feature as well as the Notes feature because I use this everyday to communicate with the stores and the vendors and helps to record all ...

Service Channel Review

What do you like best? Ease of approving invoices is user friendly. What do you dislike? Lack of support for our vendors in setting them up. Also issues with website stability What problems are you solving with the product? What benefits have you realized? Streamlining the work order process increases our service to our customers, the stores.

Manager of Store Maintenance – SUN and Luxury Brands Liaison

What do you like best? Web Based. My stores are able to add their own work order requests. What do you dislike? Unable to personalize to my needs/wants. Service Channel is not receptive to our thoughts for improvement Recommendations to others considering the product: Take the time to set up the best Issue list possible, What problems are you solving with the product? What benefits have you realized? Store Repairs and Maintenance. Exceptional report features. Able to ...

Serivce Channel Review

What do you like best? Organizing, Dispatching, & Invoicing All Work Order w/ quite visibility of all needing information What do you dislike? Asset Database is a little cumberson to work in. It always defaults back to the last couple of items entered, when you should be able to service via Store # or asset type and then default back to that item. Recommendations to others considering the product: This make managing multiple locations very easy. Including giving you a history of ...

Service Channel has been an overall good experience.

What do you like best? Service Channel has streamlined our billing process for our service and maintenance vendors. We are able to manage our budgets and costs better, accrue more accurately and process billings more efficiently. What do you dislike? The rollout of the program was a challenge, requiring a lot of support on our end. The communication could have been better and I believe the requirements needed, file specs, etc were not clearly defined, which were the initial stumbling ...

Our One Stop "Shop" for all Repair & Maintenace, Iventory and remodel/replacement needs

What do you like best? Everything is at our fingertips, from all the locations information, to the inventory, to the work order history, as well as the billing and reporting. We are able to view or spending trend by region, trade and location. What do you dislike? the original setup process. it was a lengthy process because we wanted to be able to have access to everything in one place. What problems are you solving with the product? What benefits have you realized? All needed ...