ServiceChannel Reviews in June 2026: User Ratings, Pros & Cons

Good stuff

What do you like best? ease of use, use of notes in work orders What do you dislike? over complicated work order emails . Too much detail. Please find a way to simplify this. Clear out the clutter and highlight the message. What problems are you solving with the product? What benefits have you realized? cost saving

Good, however requires more development for UK market.

What do you like best? Very efficient multisite job/vendor management. Fantastic reporting capabilities. Does the basics well. What do you dislike? American built system. As a UK/EU user found challenges with different time zones (however now largely resolved), currency conversion on reports and language barriers with non english speaking users. Recommendations to others considering the product: The product works and will help to manage workload and vendors in a fast pace ...

Joshua Bennett- Senior Manager Facilities & Construction

What do you like best? Ease of managing multiple stores facilities across the nation. What do you dislike? Changing management hierarchy in the system is overly complicated; meaning you have to go to multiple pages to reassign new District Managers to stores. Recommendations to others considering the product: Single page execution of hierarchy changes and store closure/refranchising actions. What problems are you solving with the product? What benefits have you realized? ...

2016 SC Review

What do you like best? We are very satisfied and have had a incredible turnaround in the processing of preventative maintenance and daily work request. We have experienced improvements in department efficiency, response time, reporting, and communication. What do you dislike? The program does not always stay connected while logged in though Chrome. We would also like to add new vendors through the mobile app. Recommendations to others considering the product: Whether this ...

ServiceChannel Review

What do you like best? Work order management is easy to navigate, Preventative Maintenance work order generation and tracking is fairly easy. What do you dislike? I don't like that vendors cannot upload service call resolution verbiage/notes when completing the call. Those are typically added much after the call completion and can be complicated to locate and review. I don't like that proposal and invoice management are not accessible from the mobile app. What problems are you ...

makes our life easier

What do you like best? my direct customer service rep is always there to help! What do you dislike? adding equipment i have to go back to home screen rather then scrolling thru What problems are you solving with the product? What benefits have you realized? the resourcefulness of having our faiclities, regionals, and our team all in teh loop with our vendors

Service Channel

What do you like best? Service Channel is easy to use. I am savvy with Excel, but the spreadsheets are easy to use for any one who is not Excel savvy. What do you dislike? The only thing I can think of is to ensure the naming conventions on the dashboard and the spreadsheet align with each other. What problems are you solving with the product? What benefits have you realized? Metrics for incoming and outgoing emails (aka tickets) within the company.

Neiman Marcus SC Review

What do you like best? Ease of use, Account Manager,great response from acct manager What do you dislike? Slow response rate,....I would like to see more availability for system admins at the client companies to be able to make it more specific to our individual needs What problems are you solving with the product? What benefits have you realized? able to streamline work orders and data capture

Use it to fullfill service requests for retail stores...

What do you like best? ability to consolidate info and filter as needed. Can be more useful if we took more time to set it up and realize the full capabilities. What do you dislike? Not much to dislike...as mentioned above, full potential not realized with the service due to workload/competing priorities What problems are you solving with the product? What benefits have you realized? Consolidated, organized manner in which to collect requests from many parties...

Service Channel is a work in progress, but there is progress

What do you like best? Recent feature upgrades: mobile app, viewing images on the app, adding notes, etc. The more functional and user friendly the site and user interface becomes, the higher the rating. They seem intent on investing on this but the progress is not quick. Hoping to see significant leaps over the next couple years. What do you dislike? User interface for back end users is not intuitive. Running reports is cumbersome. Mobile App has limited features. What problems ...