ServiceChannel Reviews in June 2026: User Ratings, Pros & Cons

I have used Service Channel extensively over the past 4 years

What do you like best? Overall it is easy to use for first time users if set up right. The PM part, Proposal approval and invoice section work well with no problems. The system is hardly ever down which makes the system very reliable. The support team are are well trained and are quick to help What do you dislike? When you edit a work order, or look up an invoice, or any other enquiry the form is so long with huge spaces and so you have to scroll up and down the screen looking for the ...

A Good Product - Needs further Support/Development to be Great

What do you like best? Ticket tracking Invoice Tracking Trade splits Store spend tracking All these features help us find problems and benefits. We can see where to explore to replicate good things and pinpoint bad to fix. What do you dislike? Clunky Analytics lags behind similar type products Looks out dated Search features are not very customizable Service Channel is good at a lot of things, but not great at many things Customer Service problem resolutions ...

ServiceChannel Review

What do you like best? I like the invoicing module, it makes invoicing very easy to manage. What do you dislike? The system only does basic functions, anything we need to change or modify has to be done as a work around. Not very customizable. Reporting features VERY basic. What problems are you solving with the product? What benefits have you realized? We now have all of our information in one place to track. Response from A.J Steele of ServiceChannel edit We appreciate ...

Manager, Store Facilities

What do you like best? Realtive ease of use for store, vendor and our Team What do you dislike? Sytstem some times get bogged down. Slow to pull work orders or log in Recommendations to others considering the product: From speaking with peers, Servcie Channel is one of the better options for Facility Management. They have good support to address needs. Living document that records history for our locations. What problems are you solving with the product? What benefits have you ...

ServiceChannel Evaluation

What do you like best? SC is very user friendly for both the Administrator and End User What do you dislike? ServiceChannel's biggest downfall is not having the Equipment Module (Assets) fully relational with the other ServiceChannel Modules What problems are you solving with the product? What benefits have you realized? Retail Store Repairs and Maintenance

Streamlined and efficient for day to day use.

What do you like best? Everything for my basic use it readily available and visible up front. I enjoy my interaction with account reps, and even though I resolve most issues or questions on my own, they are always very helpful and available to answer questions. Way to go Jordan Lewis and Paul Lehman. What do you dislike? I feel there could be room for improvement on the communication side. There's no big picture perspective given to downtime and service interruptions that may help ...

A current Facilities Specialist using Service Channel

What do you like best? Service Channel provides a way for all parties included to know exactly what is going on. Everything lives in that one work order from notes to pictures and attachments. This has helped us put together the whole story from start to finish. What do you dislike? Some of the user settings. I feel you should be able to pick from a list and they not be set already Recommendations to others considering the product: ServiceChannel has the right vision for now and ...

servicechannel

What do you like best? the ablility to see problems in equipment and to actually see the costs of service calls as they are incurred What do you dislike? the runaround for missed eta's. the length of time it took to set the product up. the functionality on the app is not as easy as anticipated. not sure you can approve proposals through the app? What problems are you solving with the product? What benefits have you realized? we are trying to get ahold of all the problems in ...

Has helped to manage maintenance at a higher level

What do you like best? The ease of the program for both stores and corporate office to use. Real time updates, notes between the stores and corporate, along with instant uploads. We went from our stores submitting paper requests and doing everything manually to one-stop shopping for all maintenance needs. What do you dislike? At the moment, I am unhappy with the increase in cost to use the program. We have not been informed by the increase is occurring and will increase annually for ...

Streamlined Facilities Management

What do you like best? Ability to customize the system to streamline the fulfillment and tracking of services What do you dislike? Takes some time to get responses from Account Manager Recommendations to others considering the product: WE are a small operation, so I took on multiple responsibilities to set up and administer the system. When setting up the service assure you have designated people to help set up and administer the system. Continuing training is needed to ...