Sendle Reviews in September 2026: User Ratings, Pros & Cons

Lost parcels. Poor service. Damaged reputation

Sendle has no phone support. The parcels are handed off to third party providers and the tracking no longer works, so when a customer contacts you two weeks after a $1600 package should have been delivered to say it has not shown up, then their 2 weeks worth of investigations can not locate it. Consistent delivery time issues, late pickups, poor service, undelivered packages, financial and repetitional damage and upset customers. It is simply not worth saving a few dollars. I will never use ...

Lost parcels. Poor service. Damaged reputation

Sendle has no phone support. The parcels are handed off to third party providers and the tracking no longer works, so when a customer contacts you two weeks after a $1600 package should have been delivered to say it has not shown up, then their 2 weeks worth of investigations can not locate it. Consistent delivery time issues, late pickups, poor service, undelivered packages, financial and repetitional damage and upset customers. It is simply not worth saving a few dollars. I will never use ...

Day 3 and parcel still not picked up but already charged for the pick up!

Sendle taps into other courier networks which can be hit and miss. I've taken a day off work for the day they promised pick up - no show! I rebooked and this time paid someone to be home for the day - no show! They promised dedicated courier the next day - no show! While all this was happening I was constantly emailing their customer representative - telling them the urgency and the lengths I was going for someone to be home for pick up. All I got was "hopefully your parcel will be picked ...

Day 3 and parcel still not picked up but already charged for the pick up!

Sendle taps into other courier networks which can be hit and miss. I've taken a day off work for the day they promised pick up - no show! I rebooked and this time paid someone to be home for the day - no show! They promised dedicated courier the next day - no show! While all this was happening I was constantly emailing their customer representative - telling them the urgency and the lengths I was going for someone to be home for pick up. All I got was "hopefully your parcel will be picked ...

Useless

Useless, have been waiting a week for a parcel to be picked up, I know they are only an agent who use Fastway, who are the bottom of the barrel when it comes to courier companies but they seem to have no control over their contractor and their pickup guarantee is pointless if they don't honour it.

Useless

Useless, have been waiting a week for a parcel to be picked up, I know they are only an agent who use Fastway, who are the bottom of the barrel when it comes to courier companies but they seem to have no control over their contractor and their pickup guarantee is pointless if they don't honour it.

i think this company is a scam?

Terrible service! not even worth one star.. my delivery never arrived, i reported it... no reply or updates from them, nothing! just a automatic computer response with the same hog wash... never ever again will i use this service, to risky... sticking with Aust Post and TNT at least they always deliver

i think this company is a scam?

Terrible service! not even worth one star.. my delivery never arrived, i reported it... no reply or updates from them, nothing! just a automatic computer response with the same hog wash... never ever again will i use this service, to risky... sticking with Aust Post and TNT at least they always deliver

DO Not USE

Lost my parcel, but claim it has been delivered and will not escalate the situation so the shop I ordered off will not send me a new one or reimburse me for it. I'm sure no fault of the Shop, just frustrating spending a couple of hundred dollars and them losing it. Worst service for small businesses. DO NOT USE

DO Not USE

Lost my parcel, but claim it has been delivered and will not escalate the situation so the shop I ordered off will not send me a new one or reimburse me for it. I'm sure no fault of the Shop, just frustrating spending a couple of hundred dollars and them losing it. Worst service for small businesses. DO NOT USE