Sendle Reviews in September 2026: User Ratings, Pros & Cons

BEWARE

Just wanted to share my experience with Sendle. Sent pressure cooker from Melbourne to Sydney, took them almost two weeks. Cooker arrived badly damaged - and it's not a fragile item, it's stainless steel... Reply from Sendle was pretty arrogant - sorry can't help. They don't take any responsibility and don't provide any cover for damage/loss. So BEWARE

This is one of 2 courier companies not…

This is one of 2 courier companies not to use Couriers please is the other I think they are sister companies Sendle I ordered a part from a company in nsw to go to Kempsey NSW 3 days after the item was picked up by sendle when i ckecked tracking no it said out of area returned to sender trying to get in touch with sendle is a no no as their phone no is a phantom one I emailed and was told I could travel 50ks each way to their depot and pick it up . as I had talked to the sender they would ...

Absolutely disgusting service. DO NOT USE SENDLE!

Absolutely disgusting service. Not only were two of my packages on two different days stolen, the poor woman who posted them won’t get refunded for the items. They have no number to contact head office. I specifically asked for my ID to be sighted before the second package was signed for and they didn’t do it. I will be taking this further and sueing them. DO NOT USE SENDLE!

I’ve contacted sendle 5 times…

I’ve contacted sendle 5 times yesterday. It said it arrived in depot yesterday , but customer service told me it didn’t arrive. I was trying to arrange pick up by myself, but the customer service don’t allow me to do now.they said the driver will call me today out for delivery. When I woke up this morning , I found the status changed to “pick up by myself”. I don’t know what they are doing. I called them today. They told me I still need to wait for further confirm . Called customer service ...

Had a shocker of an experience with Sendle

Had a shocker of an experience. The courier didn't pick up my parcel but Sendle charged me for it then refused to issue a refund. The support centre (such as it is) seems to be staffed by autistic ten year old kids as they had no interest in or idea about resolving the issue.

Bad company DO NOT USE

Bad company DO NOT USE, Their support sucks, had to call up and deal with the courier that they outsource to directly to ensure my package arrived, as thats how terrible Sendle support is, my package gets missed on the Thursday, support gets back to me that afternoon, doesn't tell me I can reorganize delivery through the courier themselves that day by calling them, instead waiting until Friday for them to message me in the afternoon "Get back to them with a delivery time and they will ...

Not worth the headache. Chose another courier

I chose Sendle to send a package to Toowoomba. I decided to proceed with them because I noticed that there were 2 drop off locations at Westfield parramatta which was where I was heading the following day. Went to 1. Newsagency on 5 : no idea what I was talking about 2. Newsagency on 3 : No 3. BP greenfield park : No 4. Dublin Newsagency : No No contact number and communication only via email. Use other courier options there isn’t much price difference After contacting support, their ...

great until things go wrong

i have used Sendle with no issues but as soon as you have a problem you see how sendle really work! the parcel was picked up on time by a 3rd party courier, it was delivered to the wrong address and the owners have camera footage proving the parcel wasn't dropped off, the receivers had given the ok for the parcel to be left at the door as they had a large gate and it was a safe spot, sendle will not pay out insurance as they said the parcel was 'authority to leave' yes the parcel was ...

Avoid at all costs!!!!

Sendle has charged me over $60 for a package to go from Melbourne to Sydney and then back to Melbourne because hiding in their terms have small print saying that they only send to P.O.Boxes for certain countries. At no point when submitting the shipment information was this made known to me, they took my money and picked up the parcel only to send it back after a couple of weeks. These guys expect to be able to compete against the established players but seem to have no accountability or ...

All was good for a while (10 months)…

All was good for a while (10 months) until they lost a parcel and we're currently fighting to get the LOST delivery covered by their insurance… Sendle support has been polite, and sycophantically friendly but deny any blame. Update: Sendle never paid on our claim. They have lost another customer.