Sendle Reviews in September 2026: User Ratings, Pros & Cons

Haven't received my item

Haven't received my item. Sendle are no help. They don't provide any phone contact details. I would avoid these guys.

Never Received item

Never Received item and they can’t even be bothered communicating!

Extremely slow, unreliable, and lack of support

Extremely slow, no support, no tracking. You are better off with AusPost, even they are faster and will provide the same level of tracking. My package from Perth to Vietnam is now 15 business days in, so much for their 6-13 business days. It disappeared for large periods of time because it went to Germany for some bizarre reason, hugely adding to the delay. And the support response was a joke when queried about it, not to mention their KB/documentation is awful about actually figuring out ...

Some fundamental issues

Hi pickup you need someone at home and no timeframe given so could wait all day. Then I tried to drop off location finder on website hopeless. Then I tried to contact only email facebook no phone. Could be good but cheap isn't everything fast solutions and answers are key to good business

Dont be blinded by their prices

Dont be blinded by their prices, honestly your parcels will either go missing or take weeks to arrive. Almost Impossible to communicate with customer service, they take days to reply by email and have no contact number. My Story: Posted 2 x Sonos speakers going to separate customers on 18th April, now on 3rd May my customers are absolutely furious their parcels have not arrived, and nobody actually knows where they. 1 parcel was going Melb metro to Melb metro. How do you lose a parcel when ...

Quicker to walk your package to its destination

It has taken 10 days for them to pick up a package. I had a package left outside for them to pick up with short instructions of where it is. Apparently the drivers can't ready the pick up instructions. When I contacted Sendle for another pickup they asked me if I would like them to inform the driver about the pick up instructions! WOW!! Is it April Fools day or what? Horrible, horrible, horrible. Avoid these jokers at all costs!!

Decided to use Sendle on advice from…

Decided to use Sendle on advice from family member. Personal items sent in a box home so I would not have to pay for excess luggage on the flight back home. Sendle claim a note was left and phone call was made to my friend who was going to receive it. This did not happen. Provided me with a tracking number which did correlate to anything. Advises me to go to an address which was Australia Post to pick up my box. Australia Post know nothing.. very upset with service and wished I had used ...

Bad attitude. Very hard to communicate!

The issue still not resolved!! I had to be the one resolving it. The attitude of the agent was poor and couldnt care less. Promising to look after ny case when in fact didnt give a care in the world. No sense of ownership. The parcel was never picked up from the drop off location!!! I had to retrieve it myself and re order another order for a courier to pick it up myself. The agent didnt offer any solution. Sendle promise to send a dedicated courier to pick up late parcel was NOT and NEVER ...

Firstly they damaged the package in…

Firstly they damaged the package in transit- I guess they were just throwing it from a decent height for the damage to have occurred. Then they did not even bother to contact me to notify me about the damage and what I wanted to do about it. Then they said they were not going to deliver it due to the damage even though I pled with them to still deliver it as I knew that most of the contents would still be ok. They declined and threw the package in the bin. I am disgusted with their "service"

AVOID

This company is a joke and didn't even attempt delivery - and then lied about it! AVOID AVOID AVOID!