Sendle Reviews in September 2026: User Ratings, Pros & Cons

I had a package sent to me that was…

I had a package sent to me that was signed for by someone that does not live at my house. The day after I asked that the driver go back to wherever he delivered the parcel and try and retrieve it. It took them a week to tell me that they were not able to find the parcel and that it had been signed for, which was all that they had to do. Could not get through to them that they had delivered it to the wrong house as the name and signature were not from this house. Luckily the company that ...

Sendle often looses parcels or is late to deliver

Sendle is hit and miss. We've been using them for nearly 6 months now and have a high lost parcel rate. Local Brisbane to Brisbane deliveries are 1 - 2 days. And Brisbane to Sydney can be anywhere from 2 - 5 days. They are slow to deliver and often lose parcels. Pricing is cheap though.

Missed a delivery on Friday sent them…

Missed a delivery on Friday sent them an email requesting redelivery for Monday. No one replies to the email so rang on Monday requested a redelivery for Tuesday waited no sign of the parcel the driver never contacted me then rang this morning 1/08/2019 asking what's going on with the parcel oh the depo is a awaiting instructions from you or the sender I said what kind of instruction it was suppose to get delivered yesterday oh I'll send an email to the depo that the parcel be delivered ...

I have used Sendle multiple times (7…

I have used Sendle multiple times (7 times I think) and I can't fault them! Their service is second to none. There are very few companies out there that I would rave about how fantastic they are. Sendle has been excellent every time I have used them, I often wonder how they can provide such a superior service at the prices they charge. Will never send via Auspost now that I've discovered Sendle. Highly recommended, 6 star rating if I can give them that extra star.

Same as other reviews

Same as other reviews, on board for delivery for days on end - can't contact anyone - no show on delivery full stop. Lucky my package is not worth that much if you are wanting anything precious or expensive do not use. For complaints go straight to James Chin Moody - CEO Sendle get him on Linkedin or shout out to the Linkedin page for comments

They never even attempted delivery

The courier never buzzed my apartment (I was home all day) and never left a card (which is necessary for organising redelivery). It's quite clear the delivery was never attempted. The company then refused to deliver it, and I had to make a 1hr round trip to collect it myself. I strongly advise against using them.

Don’t.

Booked the pick up for the parcel on Tuesday and kept the package inside because I didn’t want it to get all wet from the rain (also they needed to ring my bell to see my ID anyway), nobody came. Next day, same thing, and I’ve wasted two days at home at this point. Then they say they’ll reschedule for Friday and I even left the package outside: no one came, no one drove up to my unit, no one rang the bell. On Monday I wake up to an invoice for the package that was never even picked up. Then ...

This company does not deserve even 1…

This company does not deserve even 1 star. Emailed received stating parcel was delivered on Tuesday 5:12pm however I was home at the time & at no stage did I hear a car pull up in my driveway or someone knock at my door. My hubby came home around 5:30pm he did not see a parcel or card at the front door so how can they email me to say the parcel was delivered???No phone number to contact them so you have to keep emailing them. Very disappointed. Still waiting for a follow up as to where my ...

Not even one star!!

My parcel was coming from Victoria...every time I checked the tracking status it would show that pickup from the depot had changed to a later date! Then they notified me to say they couldn't find it! Following this they emailed me saying the courier did come but nobody was home and left a card! The courier NEVER came and of course no card.He had left my delivery up the road at a newsagency for me to pickup. When I did get it home and unpack it ..it was all broken!! I informed the seller ...

Their system reports "Parcel onboard…

Their system reports "Parcel onboard courier vehicle for delivery", so you stay in waiting for arrival... and it doesn't turn up. No contact details so you can't chase up, and if they 'card' you the next day you have to wait for the whole thing all over again.