Sendle Reviews in September 2026: User Ratings, Pros & Cons

Customer Service.....What Customer Service?

I'm all for industry disrupters & trying something new. So I thought I'd try Sendle with a personal package before shifting my business across. Well this potential new customer has definitely been lost. My package was due to be picked up on 17/9 between 8am-4pm. At 4:40pm no sign of courier so check my Sendle dashboard says pick rescheduled for 18/9. Oh well these thing happen I thought, & proceeded to go to an appointment leaving my house at 5:15pm. As new customer next morning thought I'd ...

Miserable service

Working with this company is a miserable experience. They have no contact information and have no ability to track down any shipment between pick-up and delivery. They have no contact information aside from an email address you can only access after using a web form. I was so displeased I wanted them to stop delivery and let me know where the package was currently so I could have a real courier service pick it up, but they had no idea where it was. I will never use any company again that ...

Sendle will kill your business and charge you for it

Purchased items from a local seller (y'know, to support local small business?) and was interested that they sent via sendle, as I'd been considering a new courier for our own business. Sendle attempted a pick up at 6.30 a.m. outside of their own advertised pick up times, the same order was then re-booked for 3 days later, and they never showed. I'm cancelling my order with the vendor, and will stick to using anyone/thing but sendle to send my own businesses parcels. I'm confident sendle ...

Failed to pickup a delivery twice…

Failed to pickup a delivery twice without any explanation. I had a customer cancel a $200 order on me because he had to go on holiday and he still hasn't received his goods. Seriously, their support is terrible. There is no contact number to call urgently, you just send snail mail back and forth between support.sendle.com. Please just use any NORMAL delivery service that you can call or contact easily

Avoid this company like the plague!

Tracking on web site doesn't work. Contact us doesn't work. Saw couriers van arrive. Put a card straight into the letterbox saying could not deliver with no attempt to even come in the gate. Rearrange delivery on web site didn't work. Guy at the pick-up centre says they get four or five complaints a day about this issue. Will they be in business much longer? HOPE NOT!

Not very happy with my delivery.

Not very happy with my delivery,they just dropped it of on the ground at the front gate where anyone could of taken it.Recieved an email saying there was no one home but my wife was home the whole day.Dont think they even tried to knock on my door.Would not recommend them to anyone.

As a sender

As a sender: three times in the row I booked a pick up through Sendle and they did not organise couriers to pick up my shipments next day. As a receiver: They couldn't organise a domestic delivery within 4 days, so decided to drive and pick up myself. I drove for more than an hour to Couriers Please pick up station and I was told that parcels were with the driver and not at the depo, so basically I wasted two hours of driving for nothing. Couriers Please managed to organise the courier to ...

A very poor domestic service, let down by sub-standard delivery partners

We trialed Sendle for sending domestic Australian orders from our online store a few years ago. In the first week there were so many issues and we spent so much time trying to solve them that it became immediately apparent that it wasn't a great service. The problem seemed to be the delivery partners, in our area they are Couriers Please and Fastway. They weren't even bothering to attempt to deliver parcels in some cases. After about 3 issues in a week we canned Sendle and let their ...

Sendle cannot be trusted

Sendle cannot be trusted, tracking gave my parcel as having been delivered with an authority to leave signed by their driver. I was at home and there was no driver or parcel at that time. After reviewing they decided to "deem the parcel lost". Moreover they refuse to compensate me for my loss.

Terrible service, should be shut down

I cannot believe how incompetent this company is. I bought an item via ebay, and the estimated delivery was August 12. Then Sendle sent me estimated delivery dates and it's now the 15th and I still haven't got my parcel. I have been back and forth with their support team who are very vague and evasive about the process, none of which makes any sense. Twice now my tracking number shows the parcel on board for delivery, and neither has eventuated in delivery. I have never had such a terrible, ...