Sendle Reviews in September 2026: User Ratings, Pros & Cons

If there was less than one star they…

If there was less than one star they would get it A hell of a lot of email,wrong track number's and still no item that i pay for now they are blaming the sender

They have lost one parcel of ours every…

They have lost one parcel of ours every month. Delivery timelines are not locked ever which allows them to change as they like and still be within there said promise. We have lost customers for both of these reasons and received bad feedback. They are not a serious or right partner for a growing business. Support isn't great all they have is a email and standard email templates and process for all scenarios. We have provided so much feedback in past 4 months but it is getting very difficult ...

One star for their nice support team…

One star for their nice support team who are probably inundated with harrassment and complaints, another for their sustainability effort. Honestly Sendle is the sloooooowest service ever, Ive never received a domestic package in under 9 business days. Their tracking updates are written so only they can understand them (deliver to 000 MLH)??? and twice now my parcels have sat in the depot "ready to collect" for over two days. really frustrating.

Appalling customer service and support

Appalling customer service and support. Pathetic cover for any loss, damage or failure to deliver. I have had too many problems to even list, and they have wasted enough of my time but I needed to add to their already pathetic rating and back up my fellow business owners in warning everyone to tell SENDLE to pi$$ off.

BEWARE!... They lie and use the most imcompetent couriers on earth!!

Where do I start... I purchased an Item online and received the Sendle Tracking no. All seemed good at first, 6 days went by and I noticed not one single scan on the tracking. I then contacted Sendle to voice my concern on the lack of tracking and was told they can see tracking on their end and it had passed through Gold Coast to Bendigo depot. That was a flat out lie as I discovered later. I waited and when the expected delivery time had passed I lodged an investigation (Which can take 8 ...

Don't use this company

Make sure you are home when this mob delivers a parcel or they will just ask some random passerby to sign for it, then do a ten day investigation to say sorry your parcel is lost, case closed.

Really bad company to deal with

Really bad company to deal with. No phone contact is appalling and waiting 3 days for pick up when your business is relying on a quick efficient service. When they finally responded to my many emails, their attitude was also appalling, blaming the Courier when I knew for a fact (I know the Courier concerned personally) that Sendle had not sent through the pick up order until late on the 3rd day ! Don't deal with this company !!

Sendle is a terrible company with…

Sendle is a terrible company with extremely misleading and false advertising. It markets guarantees that are not upheld and take no accountability for its poor practices. I would strongly suggest you do not go with Sendle if you value your business. They will let you down, disappoint your customers. The fact they have no phone support gives you an understanding of how much they value their customers.

How appalling is this company??

How appalling is this company??? I ordered 2 parcels on Tuesday to be collected. They weren't picked up on Wednesday so contacted them. They said would be collected Thursday. Thursday came and went. No one came (I was home the whole time). I contacted sendle again. They responded with someone will collect today being Friday. I left the parcels outside at the door so they didn't even need to knock. Well at 9pm Friday they still weren't collected. Their response on Thursday was I may need to ...

Sendle are the worst "courier" that I…

Sendle are the worst "courier" that I have ever used. They are not even interested in resolving my issue. Parcel not picked up for ten days, then with no notice they cancel pickup! Very poor business