Sendle Reviews in September 2026: User Ratings, Pros & Cons

1 star is too many

Over two weeks ago an item I purchased was dropped off to a pick up hub. They accepted the parcel that had been booked for collection with couriers please. The sender had traveled over an hour out of her way to do this as shes a nurse and the parcel couldnt be picked up from her home or work. After almost a week of it not moving I contacted sendle and was told to keep checking the tracking page. Not helpful! It was only after I gave them bad feedback that they actually looked into it and ...

Lost item worth thousands...

Sendle have lost track of an item that is worth thousands of dollars. I've had no phone calls and one vague automated email from their online customer service team. My package only needed to travel 40 mins up the road - and it looks like it has had quite the mini adventure travelling to two different states... AVOID LIKE THE PLAGUE!!!!!!!

DO NOT USE SENDLE

Worst customer service ever .SENDLE DO NOT VALUE CUSTOMERS.BROKEN GOODS DELIVER. SENDLe TAKE NO RESPONSIBILITY DO NOT USE THIS SERVICE. SENDLE COURIERS BROKE AND SMASHED MY $670 AMETHYST CAVE SENDLE ONLY REFUNDED THE POST CHARGE OF $25 TO THE SELLER. NOTHING TO ME. DISGUSTING SERVICE.WITH CHRISTMAS COMING. THINK TWICE DONT USE THEIR SERVICE

Do not use

Utterly useless. Don't use them, you'll regret it.

Customer experience receiving a parcel through Sendle

I purchased a product; the manufacturer was great it was fabricated within two days. Its since taken Sendle 4 days to deliver this. If your a business and your worried about the customer experience then I would look to another logistics firm. There are tonnes of them; this industry has low barriers to entry and thus great firms are always entering the industry looking to prove their metal. To Sendle; given the consecutive bad reviews and little reply. I would say you dont care to much for ...

Worst courier company ever

Feel bad giving then 1 they don't deserve it. Document arrive so late. It had been walked over by several people and had there foot prints. Sendle never resonded to my lost parcel enquiry. we have launched an investigation they are just hoping it turns up. No way to contact them by phone. It is not a real company just a front disgracing the courier industry.

Do not use this company!!!

Do not use this company! We are a new business and have used SENDLE 3 times only. Every delivery has been an absolute disaster. We have just our first sale on ebay and our customer only lives an hour away from us. It is now near to 2 weeks later and our customer still has NOT received their parcel! The tracking details for this delivery state they have left a card but my client says they have not. As there is NO WAY TO CALL Sendle you have to email them and wait. When i received my reply ...

very fast but in wrong address

very fast but in wrong address , i think the courier must read the label stick on the package very careful before delivery

Terrible service

I have used sendle a handful of times now. First few times there were no issues but my latest experience has been absolutely terrible! My parcel was due to be picked up on Tuesday and it was outside and waiting from 5.30am but for whatever reason it wasn't picked up even though the driver claimed they had attempted to. I contacted support who were basically useless. Pick ups should be prioritised after something like this happens but there was no such assistance. I thought it would be ...

The worst courier company ever used.

The worst courier company ever used. Pick up was for Last tuesday and I see another person has still not had parcel picked up. One and a half weeks to pick up a parcel. Customer service useless, just keeps telling me, they dont know why it has not been picked up. Disgraceful with no solution from Sendle.