Sendle Reviews in September 2026: User Ratings, Pros & Cons

I would give zero stars for Sendle

I would give zero stars for sendle if I could. The drivers make no real attempt to deliver the packages they just put the card in the letter box and drive off. I was in my home office all day when the package was meant to be delivered. I call the center to complain and try to get them to redeliver they are useless as well. Then they send the package to a whole other suburb to a place that in spite of their opening hours on the web Is closed. Worst customer service ever.

Non delivery.

Non delivery. Twice over the last month I have had to be refunded for items not delivered by Sendle. Paid $8 for small parcel and when overdue tracked it down to being held at Sendle depot. Messaged seller and was told Sendle would not deliver to rural areas (we are 5ks off the main freeway and the local Post Office) unless I paid a further $18. What then? Would I have to go and pick up from the Post Office? It pays to check which couriers the sellers are using before buying.

94% one star rating pretty much says it all...

I mean do I really need to leave a review. A company who has a 94% one-star rating pretty much says it all. I need to vent so here I go.. I've stupidly used this company one too many times. I'm totally sucked in by the low cost of shipping and so are my customers. But never again. Their lack of care and responsibility is unbelievable. I'm a ceramicist and they recently handed over a delivery with 9 broken pieces. Each piece was double wrapped in bubble wrap, surrounded by shredded paper ...

This company is appalling

This company is appalling! They use Fastway and Couriers Please. half the time these couriers don't turn up and use local contractors to pick up the parcel and take it to their base. BUT - these guys have no scanners so you have no proof it was ever picked up and when it gets lost - which is frequent - you have nothing! International deliveries are all sent to Germany first and then on to the rest of the world. Even New Zealand! This means Australia to New Zealand takes 3 weeks! I can row ...

Disappointing and false information

Sendle should reconsider the company they use to deliver parcels in Sydney i.e Couriers Please. I waited and waited (at home) for my parcel to arrive. I received an email at 2.30pm claimed I'd missed the delivery. No note was left to indicate the driver had attempted to deliver. Delivery instructions were to leave the parcel if no-one was home. Called the 1 300 number provided to "To organise a redelivery". The first call centre agent claimed I had to pick it up from a 'pop up store' and ...

AVOID USING THIS COMPANY!

AVOID USING THIS COMPANY! For the second year in a row I have had products sent to my by companies using Sendle. They should get smart. This is a lazy lazy company that cannot bother to deliver. They cannot bother to let you know in advance they are delivering. They cannot bother to get the website to work simply: many pages go Goops! They cannot bother to let you know in advance they are delivering. They cannot bother to reply efficiently to help queries. Last year, after a week of ...

Awful experience after Sendle lost my…

Awful experience after Sendle lost my package. I am STILL trying to get some money out of them to cover my loss after weeks and weeks of unhelpful emails back and forth. Now the customer service rep has dropped off the face of the Earth.

Scheduled pick up 10 business days ago

Scheduled pick up 10 business days ago. Parcel still not delivered even though the site said it would take 2-5 days. Now Sendle can't tell me where the package is. 2 days ago the intended receiver received a random message saying that the parcel was not being delivered due to unpaid account. I have no idea why this has happened. I presume this is because sendle has not paid whichever sub contractor has my parcel. Customer service unable to give me any indication of where parcel is. Even ...

Cannot believe how unhelpful they have…

Cannot believe how unhelpful they have been with a non-pick up issue. One parcel was booked for pick up on Monday 11/11/19 and is still here, which they are refusing to take responsibility for. They believe the courier arrived to pick up the parcel, even though he didn't and we can supply camera footage to prove this and we are the paying customer. We have had to refund customers for undelivered orders and unless you want to lose business, don't use Sendle!

So bad.

So bad. First time ever using them, 2 parcels were collected then dropped back to my home then finally collected a week later. 1 parcel ended up lost completely and I had to make a claim with them. Not small business friendly at all.