Scribd Reviews in September 2026: User Ratings, Pros & Cons

Bad customer support

My ticket numbers are: 2023242 2016749 Please reply before the weekend as this really is an urgent issue! I will update my review also according to your reply. I love scribd because I love to read but they have a horrible customer service reponse time. I have an urgent payment change issue and have sent countless emails to support over the last one week and an earlier one ten days ago and there is simply no reponse!! In todays day and age this is inexusable!! Thete is no number either ...

Took weeks to respond to my initial…

Took weeks to respond to my initial query about a payment issue. Didn't properly answer my question and I've waited weeks for them to respond to my second message. There is absolutely no justification for this. They always say 'we've had a higher than normal volume of emails recently' but this is evidently ridiculous - Ive contacted them several times in the past and it's always been the same thing - a weeks-long response time. A bit of advice: Every reasonably sized company has a large ...

NO audiobooks! A scam of a company.

Suddenly all audiobooks just disappeared from the site. None available -- 0 -- zero -- nada.

They use dark patterns to make you pay for subscription while you think you cancelled it

I cancelled my subscription and was billed again this month. I had to go to account settings and found that I still subscribed to the service. I tried to unsubscribe again and saw that actually the cancellation process consists of several screens, where the "I still want to cancel" button placed at the bottom, after a few banners. I was tricked by this last month and didn't finish cancelling. But this is a dark pattern if not worse, it is a scam. It is intended to fool users and to make ...

They use dark patterns to make you pay for subscription while you think you cancelled it

I cancelled my subscription and was billed again this month. I had to go to account settings and found that I still subscribed to the service. I tried to unsubscribe again and saw that actually the cancellation process consists of several screens, where the "I still want to cancel" button placed at the bottom, after a few banners. I was tricked by this last month and didn't finish cancelling. But this is a dark pattern if not worse, it is a scam. It is intended to fool users and to make ...

using scribd

I used scribd to download some music and received acceptable customer service

They keep billing you even after you…

They keep billing you even after you cancel your order

Thieves and scammers.

See the messages below/above. They pretend to try to find your info and to help, but they never do. I have cancelled my subscription with them a few months ago and they kept charging me. When I found out, I contacted them and asked them to confirm the cancellation and stop the charges. They'll say they are trying to help; except they are not. They are stalling and scamming you. It's the same you see here. They will say they are sorry and doing their best but magically never quite find ...

Thieves and scammers.

See the messages below/above. They pretend to try to find your info and to help, but they never do. I have cancelled my subscription with them a few months ago and they kept charging me. When I found out, I contacted them and asked them to confirm the cancellation and stop the charges. They'll say they are trying to help; except they are not. They are stalling and scamming you. It's the same you see here. They will say they are sorry and doing their best but magically never quite find ...

They keep billing you even after you…

They keep billing you even after you cancel your order