Scribd Reviews in September 2026: User Ratings, Pros & Cons

Want to cancel my membership

Want to cancel my membership, and can't sign in to my account (looks like I have forgotten my password, which is constantly same...)anyway, I followed their steps to get new password, nothing. Contacted help center, no reply, it is over week, they took money for this month again. So frustrated, I no longer use scribd, can't cancel membership and no answers from them. Got two tickets number, no answer, no reply, just short of money. Very disappointed!!!! Two tickets numbers are #2880434 & ...

Scribd gift subscription deleted

I am happy to report that Scribd reached out to me and resolved the issue - thanks to Trustpilot. As a mark fo appreciation, I have revised my feedback. However, Scribd needs to take a close look at their support service model. I signed up with a one-year gift subscription in March '20, and after about 4-months of normal service, the gift card got deleted from the account for no reason. There is no response to several requests to the support desk (support ticket #2855116), and no way to ...

Impossible renewal of subscription and no help from the "help centre"

My card expired, I recieved a new one and thus my credit card number changed. I tried repeatedly to renew my subscription and I tried it also with multiple cards from the members of my family. None was accepted. "Oops! There was an error processing your payment. Please use a different credit card, or try again later" - for the record, I tried later about 478372 times and result was the same. Finally, I contacted Sribd's "help" centre. It has been more than a week and I have not yet received ...

ZERO STARS!

ZERO STARS!! AFTER I CANCELLED MY SUBSCRIPTION THEY STILL FREAKING CHARGE ME!! I SENT IN A TICKET IN HOPE FOR SUPPORT FROM THE CUSTOMER SERVICE BUT NO THEY JUST DO NOT CARE ABOUT THEIR CUSTOMERS!!

ZERO STARS!

ZERO STARS! My partner subscribed to the free trial and cancelled. However, they are still taking money 7 months later. She has contacted them twice to cancel and more than 5 times with her bank, yet money still keeps being taken. When she spoke to them via livechat or email they say her details are not on the system and seem perplexed as to why this keeps happening. Sribd, please contact Priscilla immediately to resolve this issue or we will be taking legal action. Regards, Carl and ...

Is there an option for zero stars?????

Is there an option for zero stars????? I renewed my subscription in Scribd through iTunes three days ago. The amount has been deducted from my account and Apple even sent me a receipt. However since the past three days continuously I have been trying to access my subscription and Scribd is continuously denying it asking me to renew my subscription. They are not ready to activate my new subscription! I have sent multiple request forms and tickets to activate my subscription, attached all ...

Not worth the headache

At first, the service was decent. Not as many titles as I would have liked, but for $8.99/month, not bad. Then in January of 2020 my account was apparently hacked. I lost access and just assumed they had closed my account. Since I had slowed my usage, I naively thought this was why and wasn't concerned. Fast-forward to May and I realized that my card was still being charged, though I had no access to the service. I opened a ticket and now, 4 months later I still have no resolution. The ...

I should had read trustpilot reviews first! TERRIBLE

Terrible, my best advice is AVOID unless you want to be ripped off. Paid €25 for a plagiarism check and could only download a pdf version. It wouldnt let me download the document on the site and use site tools. So if want to pay money for a service you can't use then scribbr is the perfect site. Contacted Scribbr customer service who just kept sending the PDF version I already had, so a total waste of time and money. Luckily I found a far superior plagiarism checker for FREE. In a word a ...

Payment Issues

They say you have a 30-days free trial. But when I want to activate it, they said "There was an error processing your payment" I have tried several payment methods but failed continuously.

No free months through referrals!

I had a free month then went on to subscribe. During 1 month I had 3 friends join through my link and so I should have 3 free months but have only been given one. I have submitted a ticket asking why this is and have sent 3 requests for an answer in the past 3 weeks but have had no response. I shall be cancelling if I don’t hear soon and will tell my friends to do the same. REPLY: Thank you for replying. I can’t seem to find out how to reply to you but here is my ticket number. 2867867