Scribd Reviews in September 2026: User Ratings, Pros & Cons

Customer service seems non existent…

Customer service seems non existent after cancelling their “free” 7 day trial within days they charge my credit card each month. Unless I hear from them in the next 7 days I will post this review on a different site every day for the rest of the year. Avoid Sribd if you value your time

Terrible customer service

Terrible customer service. I tried to contact Scribd in various different ways and everywhere I'm being ignored. I tried the free trial, but after I saved a bunch of books most of them weren't available anymore. This app is a real scam... it says it's unlimited but it really isn't!!!!!! My ticket number: #3153947

These guys are either scammers or super incompetent

So I signed up for a one month subscription in November. I cancelled my account before the next month, and have noticed charges in my account from Scribd every month since then. Even worse, they are charging me 9.99 rather than 8.99 as is advertised. When I contacted customer service and answered their questions, I have had to wait weeks for a response and they essentially say they can't find my information and keep asking me the same questions. This company is a joke and they are stealing ...

NEVER AGAIN!

I am extremely disappointed with Scribd. I paid for the membership in August and used the website twice. I was sure that I cancelled it in September! I remember when unsubscribing it! As the below comment , I believe there is a trick with it!. I checked my account after several month and realized that I have been charged all these months! Can't believe it.... Think twice before you pay! It's no worth it! I wish Scribd's customer service to contact me. Anna

Horrible company

Horrible company! They continue to charge you even after you cancel your subscription.

It's basically false advertisement

It's basically false advertisement. They advertise that you get unlimited amount of books but that's not true. Your first couple books work fine but then after that, they take away all the good books and just leave books that you've never heard of before and are not good. You don't get to choose from the full list of the books until your next building cycle

I wish I could give it let than one…

I wish I could give it let than one star. I've had scribd for a long time. Many times. This last time I noticed that I had downloaded at least 15-20 books, and were reading these books, but overnight they disappeared. When I looked under my history they came up as unavailable until two days after my next payment. The whole thing with them is they're supposed to be unlimited. I guess I had read too many for the month and they cut me off.

Never sent email alerting to being…

Never sent email alerting to being billed as they said they would do before being billed. Cancelled and it still billed me. NO way to get ahold of customer support unless you dig and dig and dig....

less than one star

If I could give less than one star, I would. I tried for 6 months to cancel my subscription. Over and over again they refused. There was no phone number to call. Finally I got my bank involved and they gave me a phone number. I still didn't get to speak to a person. I finally got an answer via email after many many attempts. They returned one month of payment, though I had started asking for a refund over 6 months before. Never use this company if you need to rent a book online.It will wind ...

I've been charged for 2 months of…

I've been charged for 2 months of service which I never signed up for...after a lot of email correspondence, there's no resolution. Assume my credit card will just continue to be charged month after month. At this point, I will initiate a fraud investigation with my credit card company. I know nothing about this company except for this experience. But something's not right, for sure.