Scribd Reviews in September 2026: User Ratings, Pros & Cons

Won't let me update billing info

I used the 30 day free trial and loved it. I wanted to continue but had a new bank card and kept trying to change over my information to my new card info and it wouldn't let me. I've tried about 50 times over the last couple of weeks and contacted customer service and received no answer. I really wanted to continue listening to audiobooks I'm so disappointed it was all due to a technical difficulty.

Scammed

Even though I set a notification the day before my trial ended to make sure I would cancel it in time, I realized months later that they have kept on charging me money. I haven't used their service for months. I would consider this a scam.

They seem to be improving their customer service

Edit: I received the refund in a timely manner despite the email problem, so it seems that the customer service department is getting better. The site itself is good, bit I stopped using their site some weeks ago and a few days ago they still charged me for a service I do not use anymore and had cancelled. I tried contacting them for a refund since the service is unused, but after many times, not only I have not received an answer, but I cannot even check my ticket since they just will not ...

They seem to be improving their customer service

Edit: I received the refund in a timely manner despite the email problem, so it seems that the customer service department is getting better. The site itself is good, bit I stopped using their site some weeks ago and a few days ago they still charged me for a service I do not use anymore and had cancelled. I tried contacting them for a refund since the service is unused, but after many times, not only I have not received an answer, but I cannot even check my ticket since they just will not ...

Worst app, worst customer service

Insane, I have tried cancelling my subscription and they do not allow it. I have sent emails, support request. I started in the app with a free trial..... and somehow they end up charging me 20€ monthly, I cancelled last year, apparently, they have reactivated my subscription which I am sure is illegal. Worst app ever.

Make it difficult to cancel, take money after free trial even when you cancelled

Make it difficult to cancel

Worst costumer service that doesn’t…

Worst costumer service that doesn’t even exist. You can’t get ahold of anyone at this scam of a company. I signed up for a free 30 days and half way though my password would not allow me access to their site. I tired for weeks to reset it, but was given an error message for my email not being linked to my account when using their app. I went to their actual site, which said it was sent to my email, but still I never received a reset link. I sent in two requests for help to their customer ...

Got billed 6 months after account was canceled

Signed up for an account which I did use and enjoy but my account was hacked. Customer Service (hah!) told me for security, they canceled my account. So I went back to Kindle. 6 months later, I noticed 2 charges from Scribd. Contacted them 3 times - no response. Finally opened a case with PayPal who refunded the $. Scribd had the nerve to then email me and, despite the copy of the email from them canceling my account, told me that since I had a monthly account, the billing was justified, ...

I would give ZERO if I could!!

I would give ZERO if I could!!! They ripped me off for FIVE MONTHS after I cancelled my subscription!!! It would not let me sign in to cancel so I sent an email to support. NO RESPONSE. I sent a CANCEL to support. NO ANSWER. Still not letting me sign in. Paypal paying them all along. SCAM!!!!

Scribd is crap scam outfit

Scribd is crap scam outfit. They started charging my credit card for $9.99 per month two months ago. They have NO LIVE CUSTOMER SERVICE to address scam. I have had them blocked from future charges to my American Express card. This is what I got from SCRIBD regarding unauthorized charges and password change: "Thank you for contacting Scribd's customer service team. This email is confirmation that we've received your request and are tracking it in support ticket #328XXXX. We'll email you ...