Agentforce Sales (formerly Salesforce Sales Cloud) Reviews in September 2026: User Ratings, Pros & Cons

"The sky is the limit on how Sales Cloud can enhance efficiencies for your business"

What do you like best about Salesforce Sales Cloud? Ability to implement quickly and easily with out of the box functionality, and from there the sky is the limit - there is very little customization that can't be accomplished either declaratively or with a third-party app. The Lightning UX is clean and intuitive for both admins and end users. What do you dislike about Salesforce Sales Cloud? Licensing for the platform is not cheap, and you are locked into your spend for the duration of ...

"Excellent capacity, slightly clunky user interface"

What do you like best about Salesforce Sales Cloud? Ability to customize the system according to business processes; integration with a variety of other software; good applications that can be installed on top of Salesforce to improve processes. Salesforce is probably the best source of truth on customers and sales there is. What do you dislike about Salesforce Sales Cloud? Some application integration is buggy (i.e. Outlook - sometimes stops working, poor integration when using Outlook in ...

"Extremely powerful platform"

What do you like best about Salesforce Sales Cloud? Sales Cloud is so incredibly customizable! Right out of the box, it gets your sales team the information and resources they need all in one place with a straightforward implementation process. After that though, the sky is the limit in terms of what you can build out to fit your needs! Tons of training resources are available in the Trailblazer platform, and it can integrate with practically any API client. What do you dislike about ...

"Innovative CRM for Driving Business into the Future"

What do you like best about Salesforce Sales Cloud? Sales Cloud is a robust total to be used for all aspects of your Sales needs. It is a tool that helps drive Sales Teams to be more proactive and compentive within their own team. It provides lots of insight and analysis for the leadership team into what is working or not. The program integrates with various other 3rd party tools, as well as Customer Support is available to assist with any needs or questions you may have. You will find that ...

"Everything you need in one place"

What do you like best about Salesforce Sales Cloud? Everything I need is in one place, from capturing data to organizing it to seeing what we are doing with it. Our leads are always organized, Marketing efforts are clear, and the team is on the same page. Training is always available, and the customer service is great. We have someone to help us implement this into to our current system. Our entire system is built on this, so we use it every day. Easy to integrate with the help of ...

"Sales Cloud - Raining Productivity"

What do you like best about Salesforce Sales Cloud? Reliable and effective to use. Easy to configure sales process. Data management, Validation, workflows all are good. I love all the updates the salesforce team brings during each release. It keeps us working in Salesforce. And the Lightning UI, woah good. Since I am using Salesforce daily, I learn different things every day to be honest, like I mean doing a task or automation in different ways, That's cool and we have more independence ...

"Salesforce Lover!"

What do you like best about Salesforce Sales Cloud? I love everything about Salesforce, it's such a great tool that is really customizable. I have been in Salesforce Ecosystem for about 5 years now and there have been so many improvements so it just goes to show that Salesforce is always growing! What do you dislike about Salesforce Sales Cloud? I really don't have many complaints, sometimes it can be a pain to get a full understanding of the Support on why things are blocked/why we can't ...

"A set of powerful and customizable tools that allow for customization to your business processes"

What do you like best about Salesforce Sales Cloud? Salesforce has allowed us to tailor our implementation to our current business processes while also enabling us to create more standardization by means of automating processes and enforcing critical business processes. Support from the Salesforce technical team has been timely and effective. What do you dislike about Salesforce Sales Cloud? For an organization with long-standing processes you may find it more difficult to customize ...

"CLOUD CRM"

What do you like best about Salesforce Sales Cloud? I am using Salesforce from last 7 years. Every thing work in cloud base no software needed Development options are good and easy to understand all features are good and easy to work. security option are awesome different ways to provide securities OWD Sharing rules Profiles and Salesforce provide the update in every( 3 months ) quarter Every time they provide the new features in every release this is very good for medium/Large scale ...

"Salesforce Deals Cloud Outline"

What do you like best about Salesforce Sales Cloud? Salesforce Deals Cloud has been extraordinary for our business activities. Its easy to understand interface smoothed out our client information the board, supporting group efficiency. The lead following element, specifically, was a champion, empowering us to fundamentally further develop our change rates. In our monetary administrations division, the definite client profiles were particularly advantageous, improving our client commitment ...