9.8
SpotScore
Agentforce Sales (formerly Salesforce Sales Cloud) Reviews in September 2026: User Ratings, Pros & Cons
AI agents for sales — Salesforce CRM with Agentforce autonomous selling, pipeline & forecasting
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Starts from $25 / user / month when monthly
Agentforce Sales (formerly Salesforce Sales Cloud) Reviews & Ratings
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Spotsaas Editor’s POV
Salesforce Sales Cloud is a highly customizable CRM platform with extensive sales process capabilities, from lead tracking to customer engagement and reporting. The Lightning interface allows configuration to match specific workflows, and integrations with third-party tools and Salesforce add-ons provide a unified view of sales operations. The platform ...Read more
Agentforce Sales (formerly Salesforce Sales Cloud) pros and cons
Highly customizable, allowing businesses to tailor processes and workflows to their specific needs.
Centralized database provides a 360-degree view of customer information for sales and marketing teams.
Reporting and analytics deliver detailed insights for data-driven decision-making and performance tracking.
Supports connections with a wide range of third-party apps and APIs.
Licensing costs are high, with additional charges for features, making it less accessible for small businesses or startups.
Steep learning curve for new users, especially those without prior CRM experience.
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Showing 1-10 out of 562
PS
Parth S.
05/13/26
What do you like best about Salesforce Customer Success? I use Salesforce Customer Success as a strategic partner throughout the full implementation lifecycle. As an architect and director of technology, the Customer Success team helps ensure clients get maximum value from their investment. I appreciate their proactive approach, particularly around Agentforce and the evolution of agentic AI. The quality of engagement at events like TDX 2026 genuinely reflects Salesforce's culture. The ...
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DP
Drashti P.
05/08/26
What do you like best about Salesforce Customer Success? Salesforce Customer Success helps solve the problem of underutilization and slow adoption of Salesforce products after implementation. It bridges the gap between technology and business outcomes by providing guidance, best practices, training, and proactive support to ensure customers get maximum value from the platform. What do you dislike about Salesforce Customer Success? One limitation of Salesforce Customer Success is that the ...
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DA
daniel a.
04/29/26
What do you like best about Salesforce Customer Success? What I value most is the proactive guidance and easy access to expertise. Having a Customer Success team that understands both the platform and our business context helps us move faster and avoid common pitfalls. Their recommendations are usually grounded in real-world use cases, and the enablement resources—such as best practices and release insights—are very helpful for staying up to date. What do you dislike about Salesforce ...
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BE
Brittany E.
04/28/26
What do you like best about Salesforce Customer Success? I like that I have dashboards for the specific areas I want to see - including tracking upsells. What do you dislike about Salesforce Customer Success? I have to get my admin to delete contacts for my accounts and am unable to do it myself.
ES
Eder S.
04/28/26
What do you like best about Salesforce Customer Success? What I like most about Salesforce Customer Success is the structured and proactive approach to driving continuous value after initial delivery. Instead of focusing only on project completion, the engagement is centered on ongoing improvement, adoption, and measurable outcomes for clients.A key strength is the ability to provide clear, actionable recommendations based on real usage patterns and evolving business needs. This helps ...
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MU
Mateo U.
04/17/26
What do you like best about Salesforce Customer Success? I find the expert coaching and architectural review sessions within Salesforce Customer Success extremely valuable. Having access to specialists allows us to validate our designs before going live, acting as a critical technical catalyst. Immediate access to deep platform expertise eliminates the trial and error phase that typically slows down complex integrations. I also like their alignment with the future of the agentic enterprise. ...
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TM
Tanuj M.
04/16/26
What do you like best about Salesforce Customer Success? The focus on helping customers get real value out of the product is strong and aligns well with long term success. There are also a lot of smart people and good resources that make it easier to solve complex problems and support customers effectively. What do you dislike about Salesforce Customer Success? It often feels reactive instead of proactive, with too much focus on handling issues after they happen rather than preventing ...
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ZS
Zakhar Sk
05/04/25
Been using Tableau for years
Been using Tableau for years, both the software is great, and the support have always answered my questions in quick and clear manner. Highly recommend
A
Andrew
04/21/25
superior and way ahead in terms of…
superior and way ahead in terms of technology in every aspect
AR
Anonymous Reviewer
02/06/24
Nice set of features
PROS: A perfect solution and nice features for all sales related work.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].