8.6
Spot Score
Salesforce Social Studio Review: Is It The Right Social Media Management Software For Your Team?DISCONTINUED
DISCONTINUED
Best for SMB teams · Mid-market · Enterprise
SOC 2Salesforce Social Studio offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Salesforce Social Studio?
Salesforce Social Studio is a new social media management platform that provides a suite of personalization, publishing and analytics tools for Social Media Managers. It enhances the Salesforce Marketing Cloud by extending capabilities such as Salesforce Radian6 with an easy-to-use social PIM, real time collaboration and workflow management tools to unify social content and activities
Pricing
Salesforce Social Studio offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Platform
Web + mobile app (iOS & Android)
Salesforce Social Studio Software Demo
Salesforce Social Studio was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Salesforce Social Studio
- Team types
- Large Enterprises, Medium Business
Why teams choose Salesforce Social Studio
Seamless integration with Salesforce ecosystem enhances functionality.
Offers advanced analytics for data-driven decision making.
Real-time collaboration tools improve team efficiency.
Is Salesforce Social Studio right for you?
What buyers should know before shortlisting Salesforce Social Studio
Salesforce Social Studio offers a robust suite of tools for social media management, particularly for businesses already using Salesforce. Its integration with the Marketing Cloud enhances its capabilities, making it suitable for larger organizations.
Salesforce Social Studio pros and cons
- Salesforce Social Studio pros
Seamless integration with Salesforce ecosystem enhances functionality.
Offers advanced analytics for data-driven decision making.
Real-time collaboration tools improve team efficiency.
- Salesforce Social Studio cons
May require additional training for effective use.
Pricing may be prohibitive for smaller businesses.
What is the pricing of Salesforce Social Studio?
Salesforce Social Studio uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Salesforce Social Studio reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 135 reviews, with clear strengths and a few common watchouts.
What buyers like
- Comprehensive analytics tools
- Real-time collaboration features
- Easy-to-use interface
Common complaints
- Can be complex for beginners
- Higher cost compared to competitors
- Limited third-party integrations
What users are saying
NV
nicole vannucchi
09/28/21
Clunky, terrible program
PROS: Pulling data from Instagram. It's annoying because you can only do 90 day segments at a time but at least that works. Oh and it DOESN'T track ...
Read more
S
Sadie
03/25/21
Functional and easy to use tool
PROS: Social Studio helps us to manage our multiple business units with multiple social accounts from one place. The smoothly integration with other ...
Read more
JB
Jasmeet B
07/26/20
"Takes you back in time in UI & UX"
What do you like best? Nothing actually. There are no words which can describe my pain in using this software
UI
User in Marketing and Advertising
04/02/20
"Helpful software"
What do you like best? The platform is easy to use - it is user friendly. What do you dislike?
MW
Monika W
12/22/19
"Sales Force Review"
What do you like best? I like how easy it was to use. It was easy to access our contact list, so calling and logging things was done with ease.
CI
Consultant in Computer Software
11/12/19
"Sales force review "
What do you like best? It’s easy to use, everything so straight forward and it allows you to import emailed docs into people’s contact profiles
- See if Salesforce Social Studio fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Salesforce Social Studio?
The strategy of collecting data from social media sites and blogs and assessing that data to make business decisions is referred to as socia…
Auto Publishing is the process of scheduling your material to be published on a social networking platform at a later time. All you have to…
The marketing efforts used to quantify the benefits of brand-building activities on sales and conversions are referred to as brand tracking.…
Material management is the end-to-end acquiring, designing, processing, and distributing of content. It is a set of methods and technologies…
Customer engagement is a metric that measures how well a company interacts with its consumers at all points in their lives. Customers may he…
Multi-Account Management refers to the management of several accounts on various social media apps such as Facebook, Instagram, YouTube, Pin…
Multi-User Collaboration refers to the process of more than one user on the same account working together to achieve a common goal. Multi-Us…
Post scheduling is a tool that allows you to specify specific time windows for your content to be published throughout the day. It saves a l…
Social media monitoring means listening to millions of conversations on the web to assess what is being said about a particular brand, topic…
Salesforce Social Studio security and data handling
Key compliance certifications and security features for IT and security teams evaluating Salesforce Social Studio.
Certifications
Developer & data
Alternatives to Salesforce Social Studio
Recommended
Streamline your social media ...
9.3
Excellent
Recommended
Maximize your social media impact ...
9.4
Good
Recommended
Effortlessly manage and schedule ...
9.1
Excellent
Salesforce Social Studio Support Options
Frequently Asked Questions About Salesforce Social Studio
Common questions buyers ask before choosing Salesforce Social Studio.
Salesforce Social Studio is a Social Media Management Software. Salesforce Social Studio offers Social Media Monitoring, Posts Scheduling, Multi-User Collaboration, Multi-Account Management, Customer Engagement and many more functionalities.
Buyers commonly note the following limitations of Salesforce Social Studio: May require additional training for effective use.; Pricing may be prohibitive for smaller businesses.; Complexity can overwhelm new users..
Some top alternatives to Salesforce Social Studio includes Zoho Social, Crowdfire, SocialBee, Loomly and Sendible.
Salesforce Social Studio offers Quotation Based pricing model
The starting price is not disclosed by Salesforce Social Studio. You can visit Salesforce Social Studio pricing page to get the latest pricing.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].