Salesforce Service Cloud Reviews in July 2025: User Ratings, Pros & Cons

"Incredible service that allows for helpful management."

What do you like best about Salesforce Service Cloud? I love the contact page and all it shows What do you dislike about Salesforce Service Cloud? I wish we could see who last edited a contract What problems is Salesforce Service Cloud solving and how is that benefiting you? Being able to have all information available and tied to a persons account is super helpful on managing multiple people's orders and account. ESPECIALLY the task option where I am able to set reminders/tasks for myself ...

"Salesforce Digital Engagement Review"

What do you like best about Salesforce Service Cloud? Easy to manage, Enage multple channel at a single place. What do you dislike about Salesforce Service Cloud? Moreover people using this with service cloud for customer engagement. What problems is Salesforce Service Cloud solving and how is that benefiting you? From different plateform, you can collaborate using a single platform.

"Very likely"

What do you like best about Salesforce Service Cloud? Help desk. Security. Access control. Training What do you dislike about Salesforce Service Cloud? Nothing. Every thing is ok. Some look and fell What problems is Salesforce Service Cloud solving and how is that benefiting you? Access

"Excellent and well organized platform"

What do you like best about Salesforce Service Cloud? I like how organized and well built, robust, the platform is. Also, it provides several connectors to supply every need. What do you dislike about Salesforce Service Cloud? I dislike how limited the Dashboard creation module is. It is also very tedious to have to create a report per item in the Dashboard What problems is Salesforce Service Cloud solving and how is that benefiting you? Have a better and more organized track of my leads ...

"It provides a lot of features that you will nowhere find that"

What do you like best about Salesforce Service Cloud? As the name suggests, it provides the best services available and also it is very easy to use. What do you dislike about Salesforce Service Cloud? I am using the service cloud from 9 months and I have not found any dislikes as of now. What problems is Salesforce Service Cloud solving and how is that benefiting you? I am working in a project for my company in service cloud. It has a great benefits for me as well as for the client. As the ...

"Explicit"

What do you like best about Salesforce Service Cloud? Manage my time wisely. To get informatio Mobile app is perfect I cannot live without it I recommend it to everybody who have a business to see where when and how. What do you dislike about Salesforce Service Cloud? It's very hard for me to organize my calendar because it's too small should be when I open on each day to see like expand so I know what's in that day unfortunately I cannot get frustrated to go on a lease to my calendar takes ...

"It's amazing to get huge database in simplified visual formats. It has made the management easier"

What do you like best about Salesforce Service Cloud? It's visualisation techniques and report What do you dislike about Salesforce Service Cloud? Nothing as such. Offline saver mode may be better. What problems is Salesforce Service Cloud solving and how is that benefiting you? I am managing a team of 50+ people with Salesforce. It has made the management easier and have increased the transparency.

"Salesforce service cloud"

What do you like best about Salesforce Service Cloud? easy to use and the best customer support in the market. What do you dislike about Salesforce Service Cloud? Integration time and reports customizations. What problems is Salesforce Service Cloud solving and how is that benefiting you? Cloud storage and data center.

"Ready to get centralized view"

What do you like best about Salesforce Service Cloud? Salesforce service cloud gives certralized view after integration with apps and tools. It helps my coworkers to boost their productivity. I think these features are not available in others clouds What do you dislike about Salesforce Service Cloud? too much time required to learn its features, but once you learn it made agents life more easier What problems is Salesforce Service Cloud solving and how is that benefiting you? personally I ...

"Delivering Smarter Service with ease"

What do you like best about Salesforce Service Cloud? It helps resolve cases faster with easy-to-navigate case views and smart buttons to edit, review and close which helps increase the overall productivity of the team. What do you dislike about Salesforce Service Cloud? There isn't no automated way to link/associate cases that arise due to similar categories for a contact. This leads to multiple cases created for the same issues. It would be great if the AI could automatically associate ...