Salesforce Service Cloud Reviews in July 2025: User Ratings, Pros & Cons

"Service Cloud is one of the best out-of-the-box enterprise IT systems for customer service"

What do you like best about Salesforce Service Cloud? It contains a lot of features out of the box with minimal development needed. Cases can come in from email, web, social media, etc. It integrates into CRM and other Salesforce products like Sales Cloud nicely. What do you dislike about Salesforce Service Cloud? Lightning Service Console can be very slow on older computer models. Lightning Utility Bar cannot be utilized much without custom development. Users may need some training to get ...

"Service Cloud doesn't disappoint"

What do you like best about Salesforce Service Cloud? How the UI works. Users can see and access everything without having to jump from page to page. Everything is all on 1 screen. What do you dislike about Salesforce Service Cloud? I really haven't found anything I dislike. Recommendations to others considering Salesforce Service Cloud: Do your homework first, understand what it can do and what you need it to do. Use a core team to build and test then release to a core team as well ...

"Herramienta Esencial para mi dia a dia"

What do you like best about Salesforce Service Cloud? El planificador, y los paneles de informes. El control que me permite tener organizado mi flujo de trabajo What do you dislike about Salesforce Service Cloud? La versión móviles no permite el acceso de todas las funcionalidades de versión escritorio Recommendations to others considering Salesforce Service Cloud: Excelente herramienta para mi dia a dia permitiendo incrementos de productividad muy elevados con reducciones de tiempo y ...

"Best CRM Tool"

What do you like best about Salesforce Service Cloud? How easy it is to customize to attend our business need, either by using the standard tools or going deep with apex code What do you dislike about Salesforce Service Cloud? Managing metadata and deployment process across orgs it not so easy What problems is Salesforce Service Cloud solving and how is that benefiting you? Improved our customer support by improving and automating process

"ÒTIMA EXÉRIÊNCIA,"

What do you like best about Salesforce Service Cloud? Gosto da dinamica de funcionamento das paines. What do you dislike about Salesforce Service Cloud? Dos erros apresentados no lançamentos planilha de dados What problems is Salesforce Service Cloud solving and how is that benefiting you? Problemas de fluxo de caixa está sendo resolvido. Acesso a informações é um benefício importate

"Sales reimagined"

What do you like best about Salesforce Service Cloud? The SaaS platform has integrated end to end sales process from pre-sell to post selling and customer support. It is seamless to get entire sales data from leads to converts to hit rate from one single view What do you dislike about Salesforce Service Cloud? There is a bit of learning curve required to get familiar with the platform however it is not much. Once u see the benefits you get attracted to the tool and interface and would want ...

"SalesForce Review"

What do you like best about Salesforce Service Cloud? The interface is very customizable to meet individual needs. What do you dislike about Salesforce Service Cloud? There is a steep learning curve and the Salesforce training is very little help. Recommendations to others considering Salesforce Service Cloud: Hire someone to set it up for you What problems is Salesforce Service Cloud solving and how is that benefiting you? It is a help desk ticketing system for one of our companies products.

"Medical Assistant/Care Coordinator"

What do you like best about Salesforce Service Cloud? The simplicity of it. Everything is a click away. The clean look and easy-to-find drop downs, N/A, Computer, laptop. N/A, Well its not epic but it keeps good track What do you dislike about Salesforce Service Cloud? There is no red flag to flag the chart, Red flags, N/A, No, no everything works well. Red flags, Live chat, education tools, Red flags, Patient colors,Live chat Recommendations to others considering Salesforce Service ...

"Saleforce cloud for sales excellence"

What do you like best about Salesforce Service Cloud? The saas based platform integrates the entire sales processes across the organization and provides consolidated dashboard for the review process. Its quite comprehensive and provides a lot of data cuts and slices What do you dislike about Salesforce Service Cloud? The learning curve is a bit steep and the product is a bit expensive compare to other sales saas providers. However its best in class, so no regrets. I would benefit from ...

"12 years of experience in different salesforce domain"

What do you like best about Salesforce Service Cloud? Service cloud, Sales cloud, FinServ package What do you dislike about Salesforce Service Cloud? nothing like that but Workflow process builder What problems is Salesforce Service Cloud solving and how is that benefiting you? Customer relation ship