Reward Gateway Reviews in July 2026: User Ratings, Pros & Cons

Angeli was a STAR today

Angeli was a STAR today after 2 other agents had failed to fix the issue Angeli sorted it very quickly..... many thanks

Support Specialist Jessica provided me…

Support Specialist Jessica provided me with excellent customer service - she was kind, patient, knowledgeable, professional and went the extra mile to research and answer all my queries while patiently waiting for me to simultaneously access various information myself. Outstanding job Jessica!!!

"It has been nice to receive recognition in such a postive platform"

What do you like best about Reward Gateway? The kindness and positivity along with the points to reward anyway we would like. What do you dislike about Reward Gateway?

Since reward gateway was bought up by another company 2 or 3 weeks ago, impossible to access website except by using company computer.

Only possible now to check card balance and top up if you log into employers website using company computer. Not possible when in a store. This is a major change which happened the day after reward gateway was bought by another company. Missing out now on benefits.

I had an issue with a voucher not working

I had an issue with a voucher not working. After a friendly web chat conversation an investigation was instigated. The issue was quickly fixed without me needing to do anything. I didn't even need to return ot store to try the voucher again. I just needed to pop back to collect my purchase.

Excellent service

After purchasing a large amount of vouchers for a sofa and it not being what I though I was left with vouchers I didn’t need the store was not obligated to give me a refund so gave me a voucher which I no longer needed the team at reward gateway went above and beyond to help me and got me a refund thank you so much for all your help definitely recommend

"Nice product."

What do you like best about Reward Gateway? Easy to use. Don't come in here very often. What do you dislike about Reward Gateway?

BEWARE! CASH BACK CAN BE APPROVED AND RELEASED BUT WEEKS LATER CAN THEN BE TAKEN AWAY AGAIN

BEWARE! CASH BACK CAN BE APPROVED AND RELEASED BUT WEEKS LATER CAN THEN BE TAKEN AWAY AGAIN. It is now saying my account is in debt and is taking multiple emails to sort out. The transaction was approved months ago and I was able to release the money to my own account however has since changed and means I now owe them money?! This just shows that whatever you may earn from your spending is not safe and can and will just be taken back, despite being approved and released. They didn't even ...

Very helpful and speedy response to a…

Very helpful and speedy response to a problem, resolved!

Dreadful experience after leaving a…

Dreadful experience after leaving a company with open cashback it seems you only have a limited amount of time to get this paid, yet often the cashback does not get confirmed for months (way after they ‘delete’ your account). It seems they can just grab what money is owed to you then remove all trace of your account. Prior to my account being removed I was assured things could be expedited but different agents gave different responses to my queries prior to, and after leaving. A request for ...