Reward Gateway Reviews in July 2026: User Ratings, Pros & Cons

Very quick and helpful service

Date of experience: September 29, 2023

Used it to get cashback

Used it to get cashback. Followed the process and had pending cashback. Cashback was eventually denied. Escalated it but denied again and no reasons given. Whats the point in using reward gateway for this if it does not work? Cant turst the site and therefore why bother using it.

Customer service

Shocking customer service when you get a faulty voucher. Ordered a voucher for halfords which showed as invalid and couldn't use on the halfords website. Contacted reward gateway customer services to assist the customer service agent even confirmed it was faulty and told me to order another voucher and request a refund for the faulty one which i did. A week later got told by Mariyana Voucher Specialist there is no issue with the voucher and they are non refundable stated on the website. I ...

As an employee excellent, as an employer NIGHTMARE

As an employee I have enjoyed the rewards, but as an employer, what a nightmare. There is no way of knowing how much this will cost. They no longer post a telephone contact number, and when you book a demo, they don't show up. You can sign up for a free trail, BUT they want your details and don't tell you how much they will charge you at the end. There are no simple instructions in this regard. Why are you not transparent in the cost? I don't have time to mess around, you are wasting my ...

Instant Vouchers

I've used the Instant Vouchers fairly frequently. Only once had a problem - got in touch with the scheme administrators and a week later the problem was sorted out. Can't ask for fairer than that.

Bought a Virgin Active voucher

Bought a Virgin Active voucher, but was then informed by Virgin Active that they were closing all the Virgin Active spas & beauty salons, rendering the voucher useless! I contacted Police Perkz customer service team, who persued this for me & obtained a refund for me. Excellent customer service from the team & they kept me fully informed of their progress

My company was touting reward gateway…

My company was touting reward gateway as some kind of benefit of working for them. Since I've been there 2 months and looked at the app seriously, I haven't found any benefit of using smart spending, because I don't go on expensive holidays, or cruises, or any of the other things it's touting to basically make you spend money rather than save it!

Petya helped me with my blocked…

Petya helped me with my blocked account. She was quick and polite, would love to deal with her again.

Everyone at RG was brilliant

Everyone at RG was brilliant. Atanas N on Sunday was calm and as reassuring as he could be given the uncertainty of whether RG would be able to help with freezing my Tesco reloadable card (which I'd accidentally dropped somewhere - with a £150 balance) Lazar L on Monday reassured me that trying to sort this was a priority with the Team (as promised by Atanas on Sunday) Angela on Monday gave me the good news that RG had managed to work with Tesco to freeze the balance and would be ...

Amazing 5 star customer service

Offers/discounts are great have saved over 4k in purchases over the years by using Reward gateway. Whenever there has been an issue and I need to reach out to their customer services, they go above and beyond to reach a quick and sufficient resolution.